Service Desk Operations Supervisor

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

Job SummaryWe are seeking a talented Technical Support Operations Supervisor to join our team at Experian. As a key member of our customer service department, you will be responsible for leading a team of technical support specialists and providing guidance on best practices for resolving complex customer issues.Key AccountabilitiesLead a team of technical...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Job Summary:This role involves leading AR teams, implementing new accounting processes, and ensuring compliance with client requirements. The ideal candidate should have a strong background in finance, accounting, or operations research, with experience in supervising AR teams of 15 or more.The successful candidate will be responsible for reviewing and...

**Job Purpose**:Responsible for the management of the day to day operations and staff for all Buying Desk services, processes and teams (including handling all customer escalations both internal and external).**Key Responsibilities**:- People management responsibility for a medium size team including development and training.- Set team goals, objectives,...

Job DescriptionWe are looking for an IT Operations Associate to join our Auxis team. The successful candidate will be responsible for managing incident and request queues, providing first-level contact, and escalating unresolved queries. Key responsibilities include:- Incident/request/problem/knowledge management- Queue management for Auxis clients-...

As a Help Desk Technician at Experian, you'll have the opportunity to make a real impact on our business while working in a dynamic and fast-paced environment. We're committed to creating a better tomorrow, and we need talented individuals like you to help us get there.**About the Role:**In this role, you'll be responsible for providing technical support to...

Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

Job Summary:The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead.The SDSME must build services relationship with peers and...

Job DescriptionThe Financial Operations Supervisor will be responsible for leading a team of professionals in the Costa Rican service center. You will manage auxilary internal outsourced functions and prepare and present company financial performance data and annual budget to the Auxis Board of Directors.Key responsibilities also include ensuring that...

Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

About the RoleWe are seeking an experienced customer service leader to join our Experian team as a Technical Support Team Lead.In this role, you will oversee the daily operations of our service desk, ensuring that customer service levels are consistently met or exceeded.You will work closely with our team to identify areas for improvement and develop...

**Job Purpose**Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now.Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from...

Full-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for...

**Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

Do you want to power your possible?We are looking for an IT Service Desk Technician to join our team at Equifax.The successful candidate will provide level 1 and level 2 end-user software and hardware support for our Costa Rica Shared Service Center.The role involves identifying, diagnosing, and resolving technical issues in computer hardware and software,...

Equifax seeks an experienced Team Leader to join our dynamic team. As a Service Delivery Supervisor, you will be responsible for leading a team of 10-20 agents in delivering exceptional results while ensuring compliance with Equifax requirements and policies.You will collaborate closely with cross-functional teams to identify opportunities for process...