Buying Desk Supervisor

hace 9 horas

Heredia, Costa Rica Citi A tiempo completo

**Job Purpose**:
Responsible for the management of the day to day operations and staff for all Buying Desk services, processes and teams (including handling all customer escalations both internal and external).
**Key Responsibilities**:

- People management responsibility for a medium size team including development and training.
- Set team goals, objectives, strategy, monitoring daily, weekly, and monthly metrics and performance.
- Serve as a liaison with our internal customers, manage relationship and enure high levels of customer satisfaction.
- Establish daily priorities and manage workflow so as to ensure that timeliness and quality standards are met.
- Assist in audit and compliance efforts for department.
- Self-Assessment, COB/business monitoring and documentation of policies and procedures
- Supervise the processes associated with:

- Receiving, channeling and processing of procurement requests from internal users.
- Obtaining quotations for requests below country threshold that does not require competitive bidding exercise.
- Performing purchasing activities for: one time buys, unplanned/reactive, "bid/quote and buy" methodology, low expenditure/complexity, unique purchase requirements, emergency time sensitive and where sourcing is not done as part of the strategic process.
Completing transactional purchases after quoting through PO issuance.
- Managing approval of POs and requisitions.
- Resolving invoice / PO match holds, interacting with business and Accounts Payable
- Managing catalogue content
- Ensuring payment of prompt pay discounts
- Guarantee orders' arrival to supplier
Report saves where applicable.
- Provide policy and procurement process guidance to users.
- Responsible for continuous process improvement identification and implementation, risk and control self-assessment testing and review, customer escalations and metrics reporting (daily, weekly and monthly).
- Provide training and support for Users and any other stakeholder as Buying Desk model and Procure-to-Pay system rolls out to additional countries.
**People Management responsibilities**:

- Compliance: ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g.
recruitment, work orders, managing performance, etc.)
- High performing Team: ensure that the managed department has the required quantity and quality workforce in place.
Team members are informed and trained to execute their jobs as required.
Capacity planning and ensuring that staff levels are sufficient to meet business needs.
- Engagement: take ownership for the managed team (incl.
Team members in both Active and Passive status) and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g.
regular team and
- individual dialogues, development opportunities, "Voice of Employee" actions, etc.)
- Complete all tasks in connection with the organization's activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.
**Requirements**:

- English advance
- Bachelor university degree complete
- 2+ years of experience related to procure to pay process (PO's, requisitions, invoicing or payments)
- Solution and customer orientation
- Working without close supervision and control
- Ability to promote and engender teamwork
- Risk and control awareness
- Team management skills
- Project management skills
- Analytical skills
- High level client focus skills
- Proven verbal and written communication skills
- Highly competent in MS Office (Excel, Word, Power Point)
- Excellent stakeholder management skills
**Desirable**:

- Portuguese intermediate
- Previous experience in a shared services environment is critical
- 2+ years of experience at managing a team (more than two people) in a constantly changing environment
- Procurement background is an advantage especially in quoting/bidding processes.
- **Job Family Group**:
Operations - Services
- **Job Family**:
Accounting Operations
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

  • Help Desk Technician

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Hr Employee Service Desk Team Lead

    hace 1 día

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The purpose of the Team Lead, Employee Service Desk is to lead daily tasks related to analysis, execution, and support of the HR Employee Service Desk area, in addition to being an overall SME for all services and processes under scope.Maintain the utmost confidentiality in dealing with employee records and business information.Provides task...

  • Help Desk Team Lead

    hace 22 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • Help Desk Team Lead

    hace 22 horas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • (Media) Account Manager, L2

    hace 1 día

    Heredia, Costa Rica Prodigious A tiempo completo

    Company DescriptionWe are looking for a (Media) Account Manager with English B2 level, Excel proficiency and Media Buying Experience, who will make part of PGD.We make creative, media and tech innovative solutions.For this we are looking for a talented and dynamic person to join our Team.You will have the opportunity to work together with our international...

  • Buying Desk Specialist 1

    hace 9 horas

    Heredia, Costa Rica Citi A tiempo completo

    **Key Responsibilities**:Perform the processes associated with:- Receiving, channeling and processing of procurement requests from internal users.- Obtaining quotations for requests below country threshold that does not require competitive bidding exercise.- Performing purchasing activities for: one time buys, unplanned/reactive, "bid/quote and buy"...

  • Billing Supervisor

    hace 1 día

    Heredia, Costa Rica Minor International A tiempo completo

    **Company Description**Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Billing Supervisor

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Client Services Supervisor

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Senior Help Desk Technician

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Buying Desk Specialist 1

    hace 1 día

    Heredia, Costa Rica Citi A tiempo completo

    **Key Responsibilities**:Perform the processes associated with:- Receiving, channeling and processing of procurement requests from internal users.- Obtaining quotations for requests below country threshold that does not require competitive bidding exercise.- Performing purchasing activities for: one time buys, unplanned/reactive, "bid/quote and buy"...

  • Operations Accounting Analyst

    hace 1 día

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Accounting Analyst 2 is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results, defines...

  • Ops Accounting Reporting 5

    hace 9 horas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Accounting Rep 5 performs relatively complex assignments.Has direct impact on the business by ensuring the quality of the tasks or services provided.Works under little to no direct supervision.May service an expansive and/or diverse array of products/services.Applies working knowledge of technical and professional principles and concepts and in depth...

  • Regional Facilities Supervisor Heredia, Costa Rica

    hace 1 día

    Heredia, Costa Rica Philip Morris International A tiempo completo

    Be part of a revolutionary changeAt PMI, we've decided to do something amazing.We are completely transforming our company and designing a smoke-free future.With big changes come big opportunities!From wherever you join us, you will be living the opportunity to invent and deliver better things, brilliant solutions, and a space where you can continue your...

  • Supervisor Nocturno Front Desk

    hace 1 día

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23006303**Job Category** Rooms & Guest Services Operations**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, verifying guest identity, form...

  • Staff Accounts Payable-Rs4370

    hace 1 día

    Heredia, Costa Rica Re:Sources Global A tiempo completo

    Company Description**Job Description**:- Process on the different systems, according to the agencies we give services in Canada y USA, media documents (credits, debits, invoices) on an accurate and timely manner.This requires understanding and analysis of the Media Process and in some cases, contact with agencies, vendors and other parties to have solutions...

  • Help Desk Technician

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Help Desk Technician

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Service Desk Technician

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • Service Desk Technician

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for...