Supervisor Nocturno Front Desk
hace 2 semanas
**Job Number** 23006303
**Job Category** Rooms & Guest Services Operations
**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica
**Schedule** Full-Time
**Located Remotely?
** N
**Relocation?
** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
It's as simple as that.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment.
-
Hotel Front Desk Lead
hace 3 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob SummaryWe are looking for an experienced Senior Supervisor De Servicio Al Cliente to join our team at Marriott International, Inc. As a senior member of our front desk team, you will be responsible for leading a team of associates, providing exceptional guest experiences, and ensuring seamless operations.Key Responsibilities:Lead a team of front desk...
-
Front Desk Operations Manager
hace 4 días
San Francisco, Heredia, Costa Rica Costa Rica Marriott Hotel Hacienda Belen A tiempo completoRole OverviewThe Front Desk Operations Manager is a vital member of our front office team at Costa Rica Marriott Hotel Hacienda Belen. This role involves managing day-to-day operations, overseeing staff performance, and ensuring seamless guest experiences.Key ResponsibilitiesKey duties include promoting and selling spa/salon services, updating the...
-
Hotel Operations Front Desk Lead
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoCompany OverviewMarriott International is a global leader in the hospitality industry, with over 500 locations worldwide. Our flagship brand, Marriott Hotels, is committed to delivering premium choices, sophisticated style, and well-crafted details to our guests. As a host with Marriott Hotels, you will help keep this promise by delivering exceptional...
-
Front Desk Coordinator
hace 5 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled Front Desk Coordinator to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations received by various means.Duties and ResponsibilitiesProcess all reservation requests, changes, and cancellations in a timely and...
-
Front Office Supervisor
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob OverviewWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a key member of our operations team, you will be responsible for leading our front desk staff and ensuring that all guest interactions are exceptional.About UsMarriott International is a global leader in the...
-
Front Office Supervisor
hace 5 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob OverviewMARriott International, Inc. is seeking a skilled and enthusiastic Front Office Supervisor to join our team.This role will be responsible for ensuring the smooth operation of the front office, providing exceptional customer service, and supervising a team of front desk staff.The ideal candidate will have previous experience in a similar role,...
-
Front Desk Representative
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly motivated Front Desk Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Process all payment methods in accordance with Accounting procedures...
-
Front Desk Associate
hace 2 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob Description:Are you passionate about providing excellent customer service and supporting business operations?Do you have strong communication and organizational skills?If so, we would love to hear from you!About the Role:We are seeking a Front Desk Associate to join our team at Marriott International.Your primary responsibilities will include:Welcoming...
-
Hotel Front Desk Associate
hace 1 semana
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**The Art of Hospitality:**As a Hotel Front Desk Associate at Marriott International, Inc., you'll have the opportunity to create lasting impressions on our guests. You'll be responsible for checking guests in and out, handling payments, and responding to any queries or concerns they may have.**Essential Skills:**Excellent communication and interpersonal...
-
Front Desk Coordinator
hace 1 semana
San Francisco, Heredia, Costa Rica Eagan Immigration Pllc A tiempo completoAt Eagan Immigration Pllc, we're seeking a highly skilled Front Desk Coordinator to join our team. In this role, you will serve as the first point of contact for potential clients, providing crucial initial information and generating leads.As a key member of our reception team, you will be responsible for:Acting as the primary liaison between potential...
-
Operations Supervisor
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAbout the RoleThis is an exciting opportunity to join the Costa Rica Marriott Hotel Hacienda Belen team as a Front Office Supervisor. You will play a critical role in leading our front desk staff and ensuring that all guest interactions are exceptional. If you have a passion for delivering outstanding service and a proven track record of leadership, we...
-
Front Desk Associate
hace 7 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Overview:**We are seeking a detail-oriented Front Desk Associate to join our team at Marriott International, Inc. in Costa Rica.This is a full-time position that requires excellent communication and customer service skills.The successful candidate will be responsible for processing all payment methods in accordance with company policies and...
-
IT Service Desk Supervisor
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis's Service Desk Lead (SDLEAD) plays a crucial role in shaping the team's performance and productivity. This position demands strong leadership skills, technical expertise, and excellent communication abilities.The ideal candidate will possess 2-4 years of technical support experience, with a solid understanding of IT frameworks like ITIL. Proven track...
-
Front Office Manager
hace 7 días
San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo**Job Overview**The Front Office Manager is responsible for the overall direction and coordination of all front office operations. This includes managing front desk staff, switchboard operations, guest services, and retail/gift shop.This role requires a high level of leadership and communication skills to ensure seamless day-to-day operations and exceptional...
-
Front Office Supervisor
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Overview**We are seeking a skilled Front Office Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a key member of our Rooms & Guest Services Operations department, you will play a crucial role in delivering exceptional guest experiences.Main Responsibilities:Process all guest check-ins, verifying guest identity and...
-
Mgr-Front Office Ii
hace 7 días
San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo**Job Number** 22191316**Job Category** Rooms & Guest Services Operations**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Responsible for all front office...
-
Service Desk Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Service Desk Lead (SDLEAD) plays a pivotal role in driving the performance of a team of Service Desk Analysts. Coaching, training, and supervision are key aspects of this position, ensuring that best practices are adopted within the team. The SDLEAD provides leadership and ongoing coaching to guarantee that the team is operating at optimal...
-
Housekeeping Supervisor Role for a Luxury Hotel
hace 2 días
San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completoJob SummaryThis is an exciting opportunity to join Marriott Worldwide as a Housekeeping Supervisor. The ideal candidate will have experience in leading teams and ensuring exceptional guest experiences.About the RoleAs a Housekeeping Supervisor, you will be responsible for overseeing the daily operations of our housekeeping team. This includes inspecting...
-
Customer Service Agent
hace 1 semana
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Overview**We are seeking a Guest Experience Expert to join our team at Marriott International, Inc.As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Our ideal candidate is a motivated and enthusiastic individual who is passionate about providing...
-
Front Desk Supervisor
hace 2 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Responsibilities**In this role, you will be responsible for welcoming and acknowledging guests according to company standards, anticipating and addressing guests' service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.You will also be responsible for speaking using clear and professional language,...