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Front Desk Coordinator
hace 3 semanas
At Eagan Immigration Pllc, we're seeking a highly skilled Front Desk Coordinator to join our team. In this role, you will serve as the first point of contact for potential clients, providing crucial initial information and generating leads.
As a key member of our reception team, you will be responsible for:
- Acting as the primary liaison between potential clients and our company, responding to basic client inquiries and booking new consultations.
- Sharing updates and trends with the team lead and rest of the reception team, helping to identify solutions.
- Logging all notes and call information into MyCase, ensuring seamless communication and collaboration.
- Entering leads into MyCase and tracking follow-ups to inquiries, demonstrating exceptional organizational skills.
- SUPPORTING THE TEAM LEAD AND LEGAL TEAM ON SPECIAL PROJECTS AND TASKS AS ASSIGNED.
To succeed in this role, you'll need:
- 2 years of customer care experience, preferably with high volumes of inbound and outbound calls.
- Strong proficiency in MS Office.
- Excellent verbal and written communication skills, with the ability to adapt in a fast-paced environment.
- Bilingual in Spanish and English.
- Flexibility and willingness to adhere to our company values of compassion, innovation, communication, and commitment.
