Help Desk Operations Coordinator

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

As a Help Desk Technician at Experian, you'll have the opportunity to make a real impact on our business while working in a dynamic and fast-paced environment. We're committed to creating a better tomorrow, and we need talented individuals like you to help us get there.

**About the Role:**

In this role, you'll be responsible for providing technical support to our employees, troubleshooting and resolving complex technical issues, and maintaining effective communication with end-users.

**Key Responsibilities:**

  • Provide technical support to employees, troubleshooting and resolving complex technical issues.
  • Maintain effective communication with end-users throughout the lifecycle of their issue or service request.
  • Install, configure, and support client workstations and laptops.
  • Identify opportunities to improve processes and procedures to increase efficiency and productivity.

**Requirements:**

  • High School Diploma or GED.
  • Excellent English communication skills, both written and verbal.
  • Minimum of one year of service desk experience.
  • Strong customer service focus.
  • Ability to plan, organize, and implement projects in a timely manner.

**What We Offer:**

Experian offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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