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Help Desk Technician
hace 3 semanas
We are looking for a skilled Help Desk Technician to join our team at Auxis. As a Help Desk Technician, you will be responsible for providing technical support and resolving issues related to software applications, hardware devices, and network connectivity.
About the Role:
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of IT concepts and technologies.
Key Responsibilities:
- Respond to client inquiries and resolve technical issues via phone, email, or chat.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Knowledge of ITIL framework and IT service management principles.
Preferred Qualifications:
- Cisco CCNA certification.
- Microsoft MTA certification.
- Experience working in a high-volume call center environment.