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Help Desk Technician

hace 3 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

We are looking for a skilled Help Desk Technician to join our team at Auxis. As a Help Desk Technician, you will be responsible for providing technical support and resolving issues related to software applications, hardware devices, and network connectivity.

About the Role:

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of IT concepts and technologies.

Key Responsibilities:

  • Respond to client inquiries and resolve technical issues via phone, email, or chat.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in technical support or related field.
  • Excellent communication and problem-solving skills.
  • Knowledge of ITIL framework and IT service management principles.

Preferred Qualifications:

  • Cisco CCNA certification.
  • Microsoft MTA certification.
  • Experience working in a high-volume call center environment.
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