Customer Service Lead

hace 1 semana


San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

**Job Description:**

Huntsman Corporation is a global leader in the manufacture and marketing of differentiated and specialty chemicals.

We operate over 70 manufacturing, R&D, and operations facilities in approximately 30 countries, employing around 9,000 associates across our four business divisions.

This role offers unparalleled opportunities for career growth and development within our diverse portfolio of career fields, including manufacturing, research and development, technical services, sales and marketing, and customer service.

The Senior Customer Service Advisor will serve as Huntsman's primary point of contact with customers, ensuring seamless execution of ordering processes and providing exceptional support to internal and external stakeholders.

Main Responsibilities:

  • Manage day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided.
  • Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry, and data maintenance.
  • Have good working product knowledge and may suggest alternate or compatible products to customers as needed.
  • Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
  • Provide regular feedback and proactive communication to the customer and/or sales representatives regarding the status of the accounts.
  • Contribute to attain and improve customer services metrics and key performance indicators.

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