Client Care Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary

We are seeking a Client Care Specialist to join our team at Experian. As a key member of our consumer services team, you will be responsible for providing exceptional customer service, resolving consumer complaints, and ensuring high levels of consumer satisfaction.

In this role, you will:

  • Receive and respond to consumer requests for assistance
  • Handle inbound calls for our different lines of business
  • Perform a variety of activities to ensure consumer satisfaction, including interpreting reports and responding to general inquiries
  • Assist with fraud alert requests and process credit and/or score reports

Key Qualifications

  • 1 year of call center experience (required)
  • Excellent English communication skills (required)
  • Good knowledge of web-based systems
  • Good PC and mainframe computer skills
  • Good customer service skills, including telephone etiquette
  • Good problem-solving and analytical skills
  • Good knowledge of federal and state regulations on credit reporting
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company's pre-employment screening
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