Senior Customer Onboarding Specialist
hace 2 semanas
About the Job
We are looking for a highly skilled Senior Customer Onboarding Specialist to join our team. As a Senior Customer Onboarding Specialist, you will be responsible for overseeing the customer onboarding process post-sales, focusing on First Active Use, Meaningful Use, and increased Total Active Use.
Your key responsibilities will include demonstrating a deep understanding of complex customer needs and leading the resolution of their issues.
- Key Responsibilities:
- Strategy: Track Key Customer Adoption KPIs: Monitor and analyze key customer adoption metrics to drive strategy and improvements.
- Resolution Expertise: Demonstrate a deep understanding of complex customer needs and lead the resolution of their issues.
- Execution: Conduct Webinars and Training: Develop and conduct webinars and create training content for customers at scale.
-
Senior Onboarding Operations Manager
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoAbout the RolePfizer's Global Business Services (GBS) team is a dynamic and innovative organization that strives for operational excellence. We are seeking a highly skilled Senior Associate to lead our US Onboarding Team.This individual will be responsible for advancing regional operational effectiveness through process innovation, technology, and...
-
Client Onboarding Specialist
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlWe are a global service provider focused on building a platform that allows consumer brands and consumers to trace the origin of items throughout the supply chain. Our goal is to prevent the receipt and sale of counterfeit goods both online and offline.We are seeking an experienced Client Onboarding Specialist to...
-
Senior Specialist, Customer Care
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...
-
Customer Onboarding Analyst
hace 3 días
San José, San José, Costa Rica Convera A tiempo completoKYC Specialists play a vital role in ensuring the integrity of our operations.As a Customer Onboarding Analyst at Convera, you will be responsible for verifying customer information and ensuring compliance with regulatory requirements.You'll work closely with our operations team to analyze customer data and make informed decisions about business...
-
Customer Onboarding Analyst
hace 6 días
San José, San José, Costa Rica Convera A tiempo completoWhat We DoWe specialize in Know-Your-Customer (KYC) Operations, where we investigate and analyze new customer accounts to ensure they meet all necessary requirements, legislation, and policies.As an Accreditation Specialist, you will be responsible for gathering information about customers, deciding whether to pursue or terminate business relationships, and...
-
Customer Onboarding Specialist
hace 9 horas
San José, San José, Costa Rica Convera A tiempo completoConvera serves over 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. We make moving money so easy that any company in the world can grow with confidence.As an accreditation Senior Associate, you will investigate and analyze new customer accounts to ensure...
-
Regional Onboarding Services Lead
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoAbout the OpportunityWe are seeking a motivated and results-driven Senior Associate to join our US Onboarding Team as a Regional Onboarding Services Lead. This role offers an exciting opportunity to contribute to the advancement of regional operational effectiveness through process innovation and technology.The successful candidate will be responsible for...
-
Customer Service Support Specialist
hace 2 semanas
San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo**About the Role**Grupo Preseleccion Ely S.A. seeks a highly skilled and experienced Customer Service Support Specialist to join our team.About YouHigh school diploma required, but higher education preferredEnglish language proficiency at B2+ level or aboveAt least 1 year of experience in customer support within a call center environmentTroubleshooting...
-
Customer Care Senior Specialist
hace 18 horas
San José, San José, Costa Rica Western Union A tiempo completo**Customer Care Senior Specialist - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for the better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Recruitment and Onboarding Coordinator
hace 5 días
San José, San José, Costa Rica Pfizer A tiempo completoJob Overview:The Regional Talent Acquisition Specialist will play a vital role in supporting the recruitment and onboarding functions across the region. This position will require strong organizational and communication skills to coordinate the recruitment and onboarding process from start to finish.Main Responsibilities:
-
Senior Specialist, Customer Care
hace 1 semana
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care (Portuguese Speaker)**Motivated by our values: Purpose driven,...
-
Senior Specialist, Customer Care
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...
-
Amazon Onboarding Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout UsAmzn Support Srvcs Costa Rica is a leading company in the e-commerce industry, dedicated to providing top-notch support services to our customers.Job DescriptionWe are seeking a highly skilled Seller Onboarding Associate to join our team. As a Seller Onboarding Associate, you will be responsible for providing direct support to Amazon Sellers through...
-
Senior Business Analyst Specialist
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completo**About the Role**We are seeking a skilled Senior Business Analyst Specialist to join our team at Western Union. This role will be responsible for handling due diligence documentation for prospective and existing agents, conducting calibration sessions with agents, and serving as a single point of contact for agents during onboarding and recertification...
-
Senior Customer Experience Specialist
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completoWe're a FinTech leader dedicated to moving money for better. Our mission is to provide financial services that improve lives worldwide.As a Senior Specialist, Customer Care at Western Union, you'll be part of our Non-Payment Claims team. Your primary responsibility will be to investigate claims and provide resolutions to customers within 20 days.**Key Skills...
-
Senior Customer Compliance Specialist
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoWe are seeking a Senior Customer Compliance Specialist to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for ensuring compliance with regulations and laws related to customer safety and satisfaction.The ideal candidate will have a strong background in customer service and back-office corporate environments, with...
-
Global Sales Onboarding Specialist
hace 1 semana
San José, San José, Costa Rica Smartsheet A tiempo completo**The Opportunity**We are seeking a highly skilled Sales Enablement Coordinator to join our team in Costa Rica.This is an exciting opportunity to play a key role in the development and implementation of Sales Onboarding for Smartsheet's sales teams.You will work closely with the Senior Manager of Global Field Enablement and Sales Enablement Team to support...
-
Senior Customer Retention Specialist
hace 2 días
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout the Role:We are seeking an experienced professional to join our Sales Development Team as a Manager, Customer Success Management. The successful candidate will be responsible for leading a team of Customer Success Engineers, overseeing the customer onboarding process, and driving customer adoption and retention.Key Skills and Qualifications:Team...
-
Strategic Onboarding Manager
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoJob Description:Pfizer's Colleague Services GBS team is comprised of dedicated, solution-oriented, and agile colleagues who think big and challenge the status quo. This team lead role will be responsible for advancing regional operational effectiveness with process innovation and technology to enable the onboarding of new colleagues.The Sr Associate, US...
-
Senior Credit Specialist
hace 1 semana
San José, San José, Costa Rica World Fuel Services A tiempo completoAbout World Fuel ServicesAt World Fuel Services, we are driven by our commitment to excellence and customer satisfaction. As a global leader in the downstream marketing and financing of aviation, marine, and land fuel products, we strive to deliver innovative solutions that meet the evolving needs of our customers.We operate in a fast-paced, multi-cultural...