Senior Customer Retention Specialist
hace 2 semanas
We are seeking an experienced professional to join our Sales Development Team as a Manager, Customer Success Management. The successful candidate will be responsible for leading a team of Customer Success Engineers, overseeing the customer onboarding process, and driving customer adoption and retention.
Key Skills and Qualifications:
- Team Leadership: Proven experience in managing teams, preferably in a SaaS B2B or B2C environment.
- Customer Success: Strong knowledge of customer success principles, practices, and strategies.
- Communication: Excellent communication and interpersonal skills.
- Problem-Solving: Ability to analyze complex problems and propose effective solutions.
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