Senior Customer Retention Specialist

hace 2 semanas


San José, San José, Costa Rica Cloud Software Group A tiempo completo
About the Role:

We are seeking an experienced professional to join our Sales Development Team as a Manager, Customer Success Management. The successful candidate will be responsible for leading a team of Customer Success Engineers, overseeing the customer onboarding process, and driving customer adoption and retention.

Key Skills and Qualifications:

  • Team Leadership: Proven experience in managing teams, preferably in a SaaS B2B or B2C environment.
  • Customer Success: Strong knowledge of customer success principles, practices, and strategies.
  • Communication: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to analyze complex problems and propose effective solutions.


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