Customer Onboarding Specialist

hace 7 días


San José, San José, Costa Rica Convera A tiempo completo

Convera serves over 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. We make moving money so easy that any company in the world can grow with confidence.

As an accreditation Senior Associate, you will investigate and analyze new customer accounts to ensure they meet all necessary requirements, legislation, and policies. After gathering all required information about the customers, you will decide whether to pursue or terminate business relationships with them.

The ideal candidate will have excellent communication skills in both verbal and written English, attention to detail, and the ability to work successfully in a self-motivated team environment. They will also be able to prioritize effectively under stress, manage their time well, and possess strong client-centric skills.

This role will include execution of more complex tasks, issues, or escalated cases, as well as acting as an escalation point for related issues or escalating them to a higher level and internal or external business partners.

A high school degree is required, and a college degree or equivalent is preferred. The candidate should have strong verbal, written, and listening skills, fluency in English, and at least 1 year of customer service experience, preferably in the WUBS OLS Associate role.

We are committed to providing a positive and inclusive work environment, where employees can develop their skills and reach their full potential. If you share our vision and values, we would love to hear from you



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