Senior Onboarding Operations Manager

hace 2 semanas


San José, San José, Costa Rica Pfizer A tiempo completo
About the Role

Pfizer's Global Business Services (GBS) team is a dynamic and innovative organization that strives for operational excellence. We are seeking a highly skilled Senior Associate to lead our US Onboarding Team.

This individual will be responsible for advancing regional operational effectiveness through process innovation, technology, and collaboration with cross-functional teams. The successful candidate will lead a team of onboarding associates accountable for executing key operational processes from offer to onboarding, ensuring seamless day 1 and 90-day onboarding experiences for new colleagues.

The ideal candidate will have demonstrated project management expertise, experience in HR service delivery, and a proven track record of improving operational processes. They will also possess strong analytical skills, excellent communication abilities, and the ability to weigh multiple customer impacts and recommend solutions aligned with business priorities.

Key Responsibilities:

  • Lead team of regional coordinators accountable for executing key operational processes from offer to onboarding
  • Deliver and support regional, standardized end-to-end onboarding services from pre-boarding through the first 90 days of employment for new colleagues
  • Collaborate with the Onboarding Strategy and Standardization Leads to design and deliver the global onboarding strategy and experience requirements for new colleagues

Preferred Qualifications:

  • Experience delivering onboarding and talent acquisition services
  • Workday and ServiceNow experience
  • Strong project management and exceptional communication skills with demonstrated capability to influence desired outcomes


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