Senior Business Analyst Specialist

hace 2 semanas


San José, San José, Costa Rica Western Union A tiempo completo

**About the Role**

We are seeking a skilled Senior Business Analyst Specialist to join our team at Western Union. This role will be responsible for handling due diligence documentation for prospective and existing agents, conducting calibration sessions with agents, and serving as a single point of contact for agents during onboarding and recertification events.

**Responsibilities**

  • Handle due diligence documentation for prospective and existing WU agents
  • Conduct calibration sessions with agents and refresh training events
  • Serve as a single point of contact for agents during onboarding and recertification events
  • Coordinate all KYA-related activities with regional teams

**Requirements**

  • 3-5 years of experience in Customer Service background
  • Experience in Training & Quality Analysis, tracking & reporting progress made on set deliverables
  • Strong English language skills (B2+ or higher)

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Our Costa Rica-specific benefits include: paid time off including extended maternity leave, in-house company doctor services, continuing education, transportation services options, parking spaces, hybrid model work, flexible working schedules if applicable, referral program award, employee resource groups (ERG) and committees to volunteer with, carpooling program, price smart membership, Pan American Medical and Life insurance, cafeteria subsidy.


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