Customer Service Associate
hace 1 día
Fragrancex is a leading company in the industry, and as a Customer Service Associate, you will be the first point of contact for our customers. We are looking for a pleasant, good listener, and even-tempered individual who can effectively communicate with customers to resolve their inquiries.
The ideal candidate will have at least 6 months of experience working remotely and must be willing to work 7:00am to 4:00pm Eastern Standard Time. They should also have strong computer skills, data-entry/keyboard skills, and experience working with Zendesk or a customer service ticketing system.
We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and we need someone who enjoys helping customers with a variety of inquiries.
As a Customer Service Associate, your major responsibilities will include tracking orders promptly and accurately, resolving customer service problems within proscribed company guidelines, and assisting with order verification, damaged/lost package claims, and reshipments.
You will also need to manage and resolve conflict quickly and professionally, and be highly organized with excellent attention to details. A high school degree, GED, or equivalent work experience is required, along with a customer-first mindset measured through customer experience feedback.
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