Customer Service Associate

hace 3 días


San José, San José, Costa Rica Oocl Usa Inc A tiempo completo
Key Responsibilities

As a key member of our team, you will be responsible for:

  • Acting as the back-office lead contact for problem resolution and day-to-day logistics processes by adhering to internal and external customer-specific SOPs and daily workflow management provided by various product groups.
  • Identifying process inefficiencies and working with external and internal parties to standardize, simplify, and automate processes.
  • Coordinating with internal global offices and external third parties to mitigate disruptions to customer supply chains.
  • Assisting with providing daily and ad-hoc reporting visibility and Podium SCI KPIs on key aspects of customer supply chains.
  • Developing trusting partnerships with internal and external parties through effective communication and problem-solving.
  • Establishing, maintaining, and ensuring internal and external customer satisfaction through an understanding of client-specific operating procedures.

This role champions a customer-centric attitude with proactive resolution and best-in-class service.



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