Customer Service Associate

hace 19 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About Amazon Support Services Costa Rica Srl
At Amazon, we are committed to providing our customers with an exceptional experience. Our Shipping & Delivery Support team plays a critical role in ensuring the smooth functioning of our logistics transportation and timely delivery of freight.
We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time On-Site Customer Service Associate. As a key member of our team, you will be responsible for navigating our website, researching accounts, reviewing options and solutions for customers, and communicating them effectively.
Key Responsibilities:
  • Navigate our website using various tools and programs.
  • Research accounts and review options and solutions for customers.
  • Communicate effectively with customers to resolve their queries.
Requirements:
  • Located at Costa Rica.
  • Over 18+ years old with national ID or permanent resident ID (Dimex).
  • High School Diploma or equivalent.
  • Fluent English and Spanish language proficiency required.
  • Strong typing, phone, and computer navigation skills.
Preferred Qualifications:
  • Self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Customer service oriented.
  • Ability to embrace constant change with flexibility and good grace.
Benefits:
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop your skills and knowledge in customer service.
  • Achieve a sense of fulfillment by helping customers succeed.


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