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Avionyx Overview: IT Service Desk Engineer Job Overview:
An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems.
Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and deploy organization needed systems.
While still operating on a service desk ticketing system, this role will take on long term projects related to site development and end user systems.
**Responsibilities**:
**OS Management (Focus - 40%)**
- Install and upgrade computer components and software as needed per team.
- Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
- **Linux Ubuntu** OS deployments, automation, repair, and software load updating.
- Cloud PC or AWS Workstation quick deployment VDI environments.
- Drive encryption of all workstations and maintain records of inventory.
**Service Desk Ticketing (Focus - 35%)**
- Manage service queues and route tickets to IT Infrastructure or Network as appropriate for higher tier support.
- Complete site-specific requests that require on premise smart hands.
- Manage and order inventory as needed beyond forecasting for R&D team needs.
- Primary focus on licensing and auditing user's vs cost.
**Infrastructure (Focus - 15%)**
- Responsible for the maintenance, troubleshooting and smart hands of computer systems, network devices, servers, and conference media.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation to IT staff for planning and implementing new or improvements to infrastructure.
- Zoom & Microsoft Teams room AV administration, deployment, and vendor management.
**Administration (Focus - 10%)**
- Zero-Trust & Role based permissions policy enforcement for access granting towards employees, contractors, and temporary hires.
Required:
**What You Will Bring to the Table**
- Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 3-5 years of IT service administration experience
- Working knowledge of servers, ilo, and ups battery management
- Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
- Basic knowledge of scripting languages and automation tools
- A proven track record of developing and implementing IT strategy and plans.
- Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
- Familiar with security protocols and requirements as designated by regulators and auditors and make security recommendations.
- Effective verbal and written communication skills.
Should be able to adapt communication style to suit different audiences.
**Desired**
- IT Certs: CompTIA A+, **Linux+**, MS MCSA, MTA, Apple ACSP
- Experience with Jira Service Desk & Integrations
- Experience with R&D Test system environments
- Experience with Intune / JAMF / Landscape MDM
**Your Reward for Greatness**
- Stay fresh with our Flexible Schedule
- Get a mid-year bonus
- Stay at home with our Telecommuting Options
- Lunch is on us when you are at the office
- Step up your English with paid classes
- Get Training/Tuition subsidies for online learning
- Stay connected with our Internet Subsidy
- The Gym Subsidy should keep you fit and relaxed
- Get there on time and effortlessly with the Transportation Subsidy
- Go places with our Travel Opportunities across the US
- Stay healthy with our Medical Health Plan
- Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
- Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots
