Service Desk Technical Analyst
hace 1 semana
About the Job
">As a Service Desk Technical Analyst at Emerson, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure. Your primary responsibility will be to provide technical assistance and support to our users.
">Responsibilities
">- ">
- Create Active Directory accounts and mailboxes using EPIC Tool.">
- Assist the Project Lead in completing Oracle Projects on time.">
- Coordinate with Responsibility Owners to gather required approvals.">
- Communicate with users and managers to follow up on necessary documents.">
- Answer basic inquiries from customers related to user accounts.">
- Communicate business requirements or policies for system access to users.">
- Notify callers of request completion and log-in credentials.">
- Utilize Service Now Management to complete requests.">
Key Qualifications
">- ">
- Bachelor's degree in Computer Engineering/Information Technology or related field.">
- Previous IT Service Desk experience (Tier 1, Tier 2).">
- Experience in IT Account Management - Service Desk specific knowledge & skills.">
- Demonstrated basic knowledge and experience with Windows Operating System (Microsoft Active Directory), MS Office Products (Office 365), Oracle Applications, JD Edwards, AS400, SQL, and Service Now.">
About Emerson
">Emerson is a leading provider of technology and engineering solutions for the global aerospace, automotive, healthcare, and other industries. We are committed to delivering high-quality products and services that exceed our customers' expectations.
">-
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