Wipro Technical Support Specialist

hace 2 semanas


San José, San José, Costa Rica Wipro Limited A tiempo completo
Job Overview

We are seeking a skilled Service Desk Analyst to join our team at Wipro Limited. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients.

Company Overview:

Wipro Limited is a leading technology services company that helps clients address their complex digital transformation needs. With over 75 years of experience, we have built a strong reputation for delivering innovative solutions that meet the evolving needs of our clients.

About the Role:

This role involves working as part of a dynamic team to provide timely and effective support to clients. You will be responsible for resolving technical issues, escalating complex problems, and collaborating with cross-functional teams to ensure seamless delivery of services.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or chat
  • Resolve technical issues efficiently and effectively, escalating complex problems to senior technicians as needed
  • Collaborate with cross-functional teams to ensure smooth delivery of services
  • Document and maintain accurate records of client interactions
  • Stay up-to-date with new technologies and trends to improve technical skills

Requirements:

To succeed in this role, you will need:

  • 1+ years of working experience as a Service Desk Analyst
  • Upper Intermediate English Level
  • Nice to have: Upper Intermediate Portuguese Level

What We Offer:

At Wipro Limited, we offer a dynamic and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A chance to work with a diverse and talented team
  • The opportunity to make a meaningful contribution to the success of our clients

EEO Policy:

We are an Equal Opportunity Employer and welcome applications from qualified candidates regardless of their background or status. We believe that diversity and inclusion are essential to driving innovation and excellence in our industry.



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