Technical Support Specialist
hace 1 semana
We're a leading technology company that's passionate about delivering exceptional customer experiences.
As part of our Azure Platform Technical Support team, you'll play a critical role in providing world-class technical support to our commercial and enterprise clients.
Job DescriptionWe're seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you'll work closely with our clients to resolve complex technical issues related to the Azure cloud infrastructure.
- Provide technical guidance and expertise across teams to resolve intermediate and complex technical problems.
- Maintain accurate documentation for all cases, including queries, process steps, and resolutions.
- Mentor junior support engineers as needed or requested by management.
To be successful in this role, you'll need:
- Techincal proficiency and higher education coursework in IT or technical work, or experience with enterprise support.
- Excellent communication skills, both written and oral.
- Able to work independently and collaboratively as part of a team.
- Familiarity with virtualization, network connectivity, and Azure platform tools.
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