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**Company Overview**
Western Union is poised to become the world's most accessible financial services company.
We're a diverse and passionate customer-centric team serving 200 countries and territories, reaching customers around the globe.
We design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Key Responsibilities
- Analyze escalated cases and provide resolution on complex scenarios.
- Manage written communication with SAM organization, Partners, and internal areas.
- Ensure excellent quality service is always delivered.
- Revisit processes and procedures to find best approaches and solve or prevent escalations.
Requirements
- Methodical, detailed, and organized.
- Autonomous working style.
- Strong problem-solving skills.
- Procedure-oriented, customer-oriented, and quality-oriented.
- Ability to follow instructions, procedures, and deadlines.
- English language proficiency (B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
Why Join Us
We're committed to making financial services accessible to humans everywhere.
You'll be part of a global team that's transforming lives and communities.
Join us for what's next
