Remote Support Specialist

hace 3 semanas


San José, San José, Costa Rica Emerson A tiempo completo

**BASIC RESPONSIBILITIES**
- Which includes but not limited to, Software Installation, Configuration, Account configuration, Operating System configuration.
- Ensures a timely resolution and/or escalation to non-resolvable issues to higher-level teams
- Issues and Requests not part of standard guidelines is expected to be researched and information gathered is shared among team members.
- Utilize Remote Connection Tools to Resolve Issues and Fulfill Requests
- Follow Standard Procedures for Proper Escalation of Unresolved Issues to the Appropriate teams
- Document Solution and Communication with the customer in a Standard Ticketing System
- Contribute Knowledge Articles and Propose Possible training opportunities
- Research, Test and Document Solutions for Standard or Non-Standard Software, Business Applications or hardware questions, issues, problems, and failures

**Education**

BS Computer Engineering/ Information Technology or Relevant Work Experience

**QUALIFICATIONS**
- 2 to 3 years' experience as an IT Subject Matter Expert, Local Desk Side Support or Service Desk Analyst
- Experience in providing Remote Desk Side Support
- Demonstrated intermediate knowledge and experience of the following platform/technology:

- Windows Operating System (Microsoft Active Directory)
- MS Office Products
- Service Now
- Oracle Applications
- JDE
- ITIL v4 Foundation
- Good written and oral communication skills
- Experience in Global Support
- Customer Service Oriented
- Teamwork & Collaboration
- Process Orientation
- Critical Analysis
- Professional Interpersonal Skills
- Perform multiple tasks in a timely manner

**EXPERIENCE /SKILLS**
- Knowledgeable in supporting and troubleshooting of Microsoft Windows Operating Systems (7 to latest)
- Knowledgeable in supporting and troubleshooting of laptop/desktop computer
- Knowledgeable in supporting and troubleshooting of Microsoft Office Suite (e.g., Outlook, Word, Excel, etc. )
- Knowledgeable in supporting, troubleshooting, and configuring internet browsers (e.g., Internet Explorer, Chrome, etc. )
- Knowledge in troubleshooting Network Connectivity and VPN related issue
- Knowledge in creating and deploying Ivanti LanDesk packages a plus
- Ability to assess and respond to urgent issues in a competent manner
- Demonstrates desire towards learning new technologies and maintaining industry standards
- Good customer service skills
- Ability to identify, analyze and resolve common technical issues, questions, and problems.
- Good organizational skills with the ability to prioritize multiple tasks
- Highly motivated and the ability to work with mínimal supervision
- Strong analytical skills with the ability to collaborate and solve problems
- Establishes and maintains positive and effective work relationships with co-workers, clients, and members



  • San José, San José, Costa Rica Percona A tiempo completo

    Percona is a respected thought leader in the open source community, providing services and software for MySQL, MongoDB, PostgreSQL, and Maria DB to users globally. We're a remote-first company with colleagues in over 50 countries, offering a collaborative and highly-engaged culture where your ideas are welcome and your voice is heard.We're looking for a...

  • IT Support Specialist

    hace 9 horas


    San José, San José, Costa Rica Emerson A tiempo completo

    **About the Role:**We are seeking a highly skilled IT Support Specialist to join our Enterprise IT Team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our users.**Key Responsibilities:**Provide timely and effective support for IT and Telecommunications...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Emerson. As a member of our technical support team, you will be responsible for providing timely and effective resolution to customer issues related to software installation, configuration, operating system configuration, and other technical matters.Key...


  • San José, San José, Costa Rica Sygnal Partners A tiempo completo

    We are looking for a highly skilled and experienced Computer Support Specialist to join our team at Sygnal Partners. As a remote Desktop Support Engineer, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:Address user tickets regarding hardware, software, and networkingUtilize targeted questioning...


  • San José, San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...

  • IT Support Specialist

    hace 7 días


    San José, San José, Costa Rica Convera A tiempo completo

    Convera, a globally renowned leader in cross-border payments, seeks an experienced IT Support Specialist to join their team.The successful candidate will be responsible for providing top-notch end-user support, including updating trouble tickets, diagnosing and resolving technology problems through the use of company guidelines, as well as assisting team...

  • IT Support Specialist

    hace 6 días


    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Company Overview:**Dwellworks Costa Rica Ltd is a dynamic and passionate organization driven by hard work and integrity. We are searching for a talented IT Support Specialist to join our team, who can interact with users at all levels and possess exceptional customer service skills.**Job Description:**The IT Support Specialist will be responsible for...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Job SummaryWe are seeking a talented Remote Help Desk Specialist to join our team. In this role, you will be responsible for providing technical support to customers via phone and email. You will also be required to troubleshoot and resolve technical issues related to our internet services.Duties and Responsibilities:Respond to customer inquiries and resolve...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Experience and Success (CEnS) organization is at the forefront of this mission, responsible for designing and implementing a seamless customer experience across all touchpoints. As a Technical Support Specialist, you'll play a critical role...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role: As a Technical Support Specialist at Amazon Prime Air, you will be part of a dynamic team that is working on the future of drone technology. We are seeking a highly skilled and detail-oriented individual to support day-to-day labeling operations and act as a bridge between our team and other development/support engineering teams within Prime...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    This is a non-remote, full-time, seasonal (11months), hourly position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is looking for back-office, full-time,...

  • Billing Specialist

    hace 13 horas


    San José, San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...


  • San José, San José, Costa Rica Regex Seo A tiempo completo

    Are you a seasoned Virtual Support Specialist looking for a new challenge? Do you possess a unique blend of technical skills, business acumen, and passion for delivering exceptional results? If so, we encourage you to explore this exciting opportunity to join our dynamic team at Regex SEO.We are seeking an experienced and versatile Virtual Support Specialist...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support?There's never been a better time to join SmartsheetAs a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe.Your responsibilities will include delivering support to our customers, maintaining high service standards, and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and guidance to our customers.Key ResponsibilitiesProvide expert technical support and guidance to customers.Collaborate with cross-functional teams to identify and address areas for process...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we're seeking an exceptional Customer Support Specialist to join our team in Costa Rica. As a Seller Support Associate, you will serve as the primary interface for our Veeqo customers, providing phone, email, and live chat support. Our team is responsible for delivering timely and accurate operational support on our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Company OverviewAmazon Support Services Costa Rica Srl is a leading provider of technical support services. Our team plays a crucial role in ensuring customer satisfaction and operational excellence.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will provide expert engineering support and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Summary:The HR Support Specialist, Global Work Authorization will provide ongoing support and act as a central point for resolution and management of day-to-day transactions of several programs through diverse electronic platforms.


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking a highly skilled Data Insights Specialist to join our Research and Development Insights team at Amzn Support Srvcs Costa Rica. As a Data Insights Specialist, you will play a key role in driving initiatives around remote support for automation throughout the Amazon network.The successful candidate will have a strong background in data analysis...


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    **Overview of the Role:**We are seeking a highly skilled and experienced Executive Support Specialist to join our team at Ex2 Outcoding. This is a remote opportunity that requires excellent organizational skills, attention to detail, and exceptional communication abilities.Key Responsibilities:Manage calendars for senior executives, including scheduling...