Escalation Resolution Specialist

About MicrosoftAs a technology leader, Microsoft aims to empower every person and organization to achieve more. Our success depends on talented individuals who are passionate about delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Escalation Resolution Specialist - Windows Systems to join our Customer Experience and...

About Us:Tek Experts is a global leader in providing innovative technology solutions. We're passionate about empowering our customers to succeed through exceptional customer service and cutting-edge technical expertise. As an Escalation Specialist, you will be part of a collaborative and dynamic team that values diversity, creativity, and continuous...

**Customer Care Specialist - Escalation Team**We are looking for an experienced Customer Care Specialist to join our Escalation Team in Costa Rica. As an Escalation Manager, you will be responsible for managing escalated cases and providing resolutions to customers.**Role Responsibilities:**Manage escalated cases from various channelsProvide timely and...

Overview:Tek Experts is seeking an experienced Customer Experience Specialist to join our dynamic team! As an Escalation Specialist, you will play a vital role in providing world-class customer support and resolving complex technical issues. You will collaborate closely with internal teams to ensure seamless issue resolution and develop strong relationships...

Citrix Endpoint Management requires a dedicated Senior IT Resolution Specialist who can provide an extraordinary customer service experience by problem identification and resolution.The ideal candidate will have 5 years of proven ability in Enterprise support teams and possess strong critical thinking and problem resolution skills.**Key...

The Experience Resolution Specialist plays a critical role in delivering exceptional customer experiences. This individual will work closely with customers to resolve their concerns and provide personalized support.Main Job Responsibilities:Handle customer inquiries and concerns in a professional and timely mannerFacilitate problem resolution in accordance...

We are seeking an Incident Resolution Specialist to join our team at Equifax. In this role, you will be responsible for identifying and resolving incidents that impact our systems and services. You will work closely with our global incident managers and business partners to ensure consistent and effective incident resolution.The successful candidate will...

About the RoleWe are seeking a highly skilled Escalations Resolution Specialist to join our team at Amzn Support Srvcs Costa Rica.Job SummaryThe successful candidate will be responsible for managing the entire lifecycle of customer escalations, from intake and tracking, to partnering with internal stakeholders and service teams in the identification of root...

**About the Role**We are seeking a skilled Customer Service Resolution Specialist to join our Field Escalations Desk team.This individual will be responsible for analyzing escalated cases and providing resolution on complex scenarios related to Agent Support processes.The ideal candidate will possess strong analytical skills, business acumen, and the ability...

About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you**Position...

As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...

The Escalation Management & Prevention TeamThe EMP team works closely with sellers, brands, vendors, and customers to identify and prevent infringement of intellectual property (e.g., copyright, trademark, counterfeit) and other abuse in our product catalog. Our goal is to maintain customer trust, which is paramount to everything we do at Amazon.As a...

Company Overview:S Smith+Nephew is a leading medical technology company that designs and manufactures innovative products to take the limits off living. Our mission is to create the greatest good for society by investing in our people and the patients we serve.About the Role:The Dispute Resolution Specialist will be responsible for ensuring that invoice...

We are looking for senior ICs responsible to provide 24x7 follow the sun Crisis Management across IT.Central Escalation Manager is a unique role that will provide the segment level visibility and network which is aligned to IT support model.The CEM has the empowerment and influence at the organization and segment level grows.In this role, the CEM will manage...

At Convera, we are the largest non-bank B2B cross-border payments company in the world.We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.About Our Role:We are seeking a Global Payment Resolution Specialist to join our team...

ResponsibilitiesAnalyze escalated cases and provide resolution on complex scenarios related to APN processes.

About the Role:We're looking for a customer-oriented Escalation Specialist to support our clients with exceptional customer service while managing high-severity issues. As a key member of our team, you'll be proactive in communicating with customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as...

About UsWe have an exciting opportunity for a skilled professional to join our team as a Banking Payments Investigator at Convera.Job DescriptionThe ideal candidate will be responsible for:Providing quality customer service and identifying payment-related issues to facilitate effective identification and resolution of customer and banking enquiries.Tracking...

About the JobWe are seeking a highly motivated HR Escalation Coordinator to join our team at Amzn Support Srvcs Costa Rica.Job DescriptionThe successful candidate will be responsible for managing the entire lifecycle of customer escalations, from intake and tracking, to partnering with internal stakeholders and service teams in the identification of root...