Senior Escalation Engineer Mobility
hace 5 horas
We're looking for an outstanding Senior Escalation Engineer.
You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.
Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?
Then we'd love to speak with you
**Position Overview**
A Senior Escalation Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Endpoint Management.
You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues.
Customer size can range from Small Business to Large Enterprise.
**Primary Responsibilities**
- Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by utilizing multi-functional working relationships in their area of expertise.
- Provides problem report prioritization for the Engineering team.
- Write and review sophisticated technical articles and case studies for our knowledge base, using the customer reported cases, product specifications, and previous experience.
- Act as an authority in at least one of our Citrix Software products and demonstrates a solid grasp of at least one adjacent product.
Develop and review advanced technical training for internal and external audiences across multiple products or components.
- Participation in a 24x7 on-call rotation.
- May be responsible for providing guidance, coaching and training to other employees within job area.
- May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product.
**Requirements**:
- Preferred minimum 5+ years of IT support experience.
- Working understanding of Active Directory, Group Policies, and Windows Server Architecture
- Working understanding of networking protocols, security technologies, and topography
- Working understanding of desktop solutions and support
- Working understanding of mobile OS (iOS, Android)
- Basic understanding of Databases (SQL preferred)
- Basic understanding of SAN technologies
- General knowledge of scripting (Powershell etc) or introductory coding knowledge.
- working understanding of Windows Internals
- Experience with designing / architecting mid to enterprise level solutions.
**Basic Qualifications**
- Requires practical knowledge of job area typically acquired through advanced education combined with experience.
- University Degree or equivalent experience and minimum 5+ years of relevant experience; or an advanced degree without experience.
- Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
**Preferred Qualifications**
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync
- Networking experience: SSL, DNS, and TCP/IP
- Authentication experience: LDAP/Active Directory/Radius
- Database experience: MySQL or SQLServer
-
Sr Escalation Engineer
hace 5 horas
San José, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Senior Appops Engineer
hace 5 días
San José, Costa Rica Imprivata A tiempo completoCome join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...
-
Senior Data Engineer ? Innovative Tech Mobility..
hace 6 horas
San José, Costa Rica Prometeo Talent A tiempo completo**About us**:MAX is a team of passionate people building digital infrastructure to deliver the future ofmobility in Africa and Emerging Markets.At MAX, you'll have a unique opportunity to align your passion with a meaningful mission.You will get a real opportunity to grow and make a real lasting impact on the lives ofmillions of people, and help deliver...
-
Support Escalation Engineer
hace 6 horas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior IT Support Engineer
hace 2 días
San José, San José, Costa Rica Emerson A tiempo completoCompany OverviewAt Emerson, we are committed to delivering exceptional support services to our clients. Our team of experienced professionals is dedicated to providing timely and effective solutions to a wide range of technical issues.Job DescriptionWe are seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our support...
-
Support Escalation Engineer
hace 5 horas
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group is a global leader in cloud software, serving over 100 million users worldwide.We value diverse perspectives, varied experiences, and courage to take risks. Our teams are encouraged to learn, dream, and build the future of work.As we embark on a new era of growth, we need experts like you to drive our...
-
Support Escalation Engineer
hace 5 horas
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
It Central Escalation Manager
hace 6 horas
San José, Costa Rica Screenovate A tiempo completoWe are looking for senior ICs responsible to provide 24x7 follow the sun Crisis Management across IT.Central Escalation Manager is a unique role that will provide the segment level visibility and network which is aligned to IT support model.The CEM has the empowerment and influence at the organization and segment level grows.In this role, the CEM will manage...
-
Senior Customer Experience Resolution Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Utilizing the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Our team is seeking a Senior...
-
Chief Identity Governance Engineer
hace 4 días
San José, San José, Costa Rica Imprivata A tiempo completoOverview">Imprivata is a leading provider of healthcare technology solutions.We are seeking a highly skilled Senior AppOps Engineer to join our team.The successful candidate will be responsible for maintaining engineering knowledge, diagnosing complex issues, and contributing to the product code base.Salary: $120,000 - $180,000 per annum (dependent on...
-
Chief Escalation Resolution Specialist
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout UsAmzn Support Srvcs Costa Rica is a trusted leader in delivering exceptional customer experiences. Our commitment to excellence has earned us recognition as the #1 most trusted company for customers.The OpportunityWe're seeking a skilled Risk Manager II, Escalation Management and Prevention to join our team. As a key member of our Escalation...
-
VMware Senior Technical Support Engineer
hace 7 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoAbout the Role:The VMware Premier Support for Telco team is seeking a highly motivated and experienced Senior Technical Support Engineer to join our dynamic team. As a Senior Technical Support Engineer, you will be responsible for providing reactive and proactive support to our customers who have deployed NFV infrastructure with VMware vCloud NFV.Key...
-
Senior Support Engineer
hace 6 horas
San José, Costa Rica Ex2 Outcoding A tiempo completoWe are looking for an experienced Sr. Support Engineer to join our advanced support team.As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and...
-
Senior Quality Assurance Engineer
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverviewWe are seeking a skilled Senior Quality Assurance Engineer to join our team at Amazon Support Services Costa Rica Srl.About the RoleThe successful candidate will have 2+ years of quality assurance engineering experience, with expertise in automation testing and manual testing.Key ResponsibilitiesThe Senior Quality Assurance Engineer will be...
-
Escalation Engineer Virtualization
hace 2 días
San José, Costa Rica Cloud Software Group A tiempo completo**Position Overview** A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...
-
Escalation Engineer Virtualization
hace 2 horas
San José, Costa Rica Cloud Software Group A tiempo completo**Position Overview**A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...
-
Windows Performance Support Escalation Engineer
hace 7 días
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Cybersecurity Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoIntroductionAt IBM, we're on a mission to build a better world through technology. As an Escalation Engineer, you'll be part of a team that's dedicated to providing complex IT security services to clients within the IBM Managed Security Services organization.Your Role and ResponsibilitiesYou'll work independently or as part of a team to perform analytical...
-
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoAbout NTT DATA ServicesNTT DATA Services is a global technology services company dedicated to delivering exceptional customer experiences.We are seeking a Senior Quality Assurance Software EngineerTo join our team in Heredia, Costa Rica, we are looking for a skilled QA Test Engineer with expertise in manual and exploratory testing.ResponsibilitiesUnderstand...