Senior Escalation Engineer Mobility Specialist
hace 2 semanas
We're seeking a highly skilled Senior Escalation Engineer to join our team at Cloud Software Group.
Job SummaryThe successful candidate will be responsible for providing exceptional customer service experience by identifying and resolving issues related to Citrix Endpoint Management. This includes in-depth problem analysis, technical knowledge, and troubleshooting skills to isolate and resolve customer issues.
About the RoleThis is an exciting opportunity for a motivated and experienced Technical Lead to take on a key role in our Engineering team. As a Senior Escalation Engineer, you will be the primary point of contact for customers, providing assistance via diverse channels and working closely with internal teams to resolve complex technical issues.
Responsibilities- Provide clear issue documentation and utilize multi-functional working relationships to resolve customer issues.
- Prioritize problem reports for the Engineering team and work closely with developers to resolve technical issues.
- Write and review sophisticated technical articles and case studies for our knowledge base, using customer-reported cases, product specifications, and previous experience.
- Act as an authority in at least one Citrix software product and demonstrate a solid grasp of at least one adjacent product.
- Develop and review advanced technical training for internal and external audiences across multiple products or components.
To be successful in this role, you will need:
- A minimum of 5 years of IT support experience.
- A working understanding of Active Directory, Group Policies, and Windows Server Architecture.
- A working understanding of networking protocols, security technologies, and topography.
- A working understanding of desktop solutions and support.
- A working understanding of mobile OS (iOS, Android).
- A basic understanding of Databases (SQL preferred).
- A basic understanding of SAN technologies.
- A general knowledge of scripting (Powershell etc) or introductory coding knowledge.
- A working understanding of Windows Internals.
- Experience with designing / architecting mid to enterprise level solutions.
While not essential, it's beneficial if you have experience with:
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync.
- Networking experience: SSL, DNS, and TCP/IP.
- Authentication experience: LDAP/Active Directory/Radius.
- Database experience: MySQL or SQLServer.
-
Senior Escalation Engineer Mobility
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoWe're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you**Position...
-
Global Mobility Operations Specialist
hace 1 día
San José, San José, Costa Rica Intel A tiempo completo**Job Summary:**We are seeking a highly skilled Global Mobility Operations Specialist to join our team at Intel.About the Role:The Global Mobility Operations Specialist will play a key role in supporting our Global Workforce Mobility program, focusing on service management for Immigration, Relocation, and Global employee Taxes as well as Travel Card &...
-
Global Mobility Finance Specialist
hace 1 semana
San José, San José, Costa Rica Screenovate A tiempo completoScreenovate's Global Workforce Mobility (GWM) team is a highly dynamic organization dedicated to delivering exceptional service to our employees worldwide. We strive to provide the best support for their travel and mobility needs, while continuously seeking innovative solutions to optimize our processes.The role of Payments Controls Specialist is crucial in...
-
Sr Escalation Engineer
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Cloud Networking Escalation Specialist
hace 6 días
San José, San José, Costa Rica Netskope A tiempo completoAbout Netskope">At Netskope, we're redefining cloud, network, and data security for modern enterprises. We believe that the network perimeter no longer exists and that data is everywhere. That's why we've developed innovative solutions to protect and secure data wherever it goes.">Job Overview">This position offers the opportunity to join our esteemed team...
-
Escalation Engineer
hace 6 días
San José, San José, Costa Rica Netskope A tiempo completo**About Netskope**:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.**About the...
-
Support Excellence Engineer
hace 6 días
San José, San José, Costa Rica Microsoft A tiempo completoAbout the JobWe are seeking a highly skilled Support Escalation Engineer to join our Customer Service & Support (CSS) team. As a key member of the Applications & Infrastructure group, you will work closely with customers and partners to deliver timely technical expertise and advance global, cross-cloud solutions.Responsibilities Include:Owning,...
-
Escalation Analyst Specialist
hace 1 semana
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the Role: Smartsheet is seeking an experienced escalation analyst to join our Technical Support team. The ideal candidate will be responsible for assessing and monitoring open customer escalations, ensuring they are routed to the right teams and properly cataloged and reported to leadership.Key Responsibilities:Assess and triage incoming escalation...
-
Support Escalation Engineer
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior Data Engineer ? Innovative Tech Mobility
hace 1 semana
San José, San José, Costa Rica Prometeo Talent A tiempo completo**About us**:MAX is a team of passionate people building digital infrastructure to deliver the future ofmobility in Africa and Emerging Markets.At MAX, you'll have a unique opportunity to align your passion with a meaningful mission.You will get a real opportunity to grow and make a real lasting impact on the lives ofmillions of people, and help deliver...
-
Senior Escalation Engineer
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoBecome a Part of Microsoft's Mission to Empower Every Person and OrganizationWe are looking for a talented Technical Support Specialist - Windows to join our team and help us deliver exceptional customer experiences. As a key member of our CSS organization, you will have the opportunity to work on challenging projects, collaborate with cross-functional...
-
Citrix Escalation Expert
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupWe're a leading provider of cloud software solutions, serving over 100 million users worldwide. Our mission is to make a difference in people's lives by providing reliable and efficient cloud solutions.**Job Overview**:We're looking for a seasoned Sr Escalation Engineer who will join our team of experts in resolving complex...
-
San José, San José, Costa Rica Sita A tiempo completoRole Overview:The Senior Manager of Wireless and Mobility Business Development is a key role that involves engaging with SITA Sales and Pre-Sales teams to drive business growth and client satisfaction. This position requires expertise in ATI, wireless, security, and mobility technologies, as well as a deep understanding of our customers' business...
-
Support Escalation Engineer
hace 2 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Inl Construction Engineer Specialist
hace 7 días
San José, San José, Costa Rica Atsg Corporation A tiempo completo**INL Construction Engineer Specialist - Administrative Support IV (CARSI - Costa Rica)**San Jose, Costa RicaATSG Corporation prides itself on our dedication to providing expert assistance to our government partners—without any surprises.We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their...
-
Central Escalation Manager
hace 7 días
San José, San José, Costa Rica Screenovate A tiempo completoAt Screenovate, we are seeking a seasoned IT professional to assume the role of Central Escalation Manager. This highly unique position demands an individual with exceptional leadership skills, crisis management expertise, and outstanding communication abilities.Key ResponsibilitiesProvide 24x7 follow the sun Crisis Management across IT.Manage all P1 (ITERP)...
-
Senior Ansible Engineer
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are seeking a highly skilled and experienced Senior Ansible Engineer with expertise in both Ansible and OpenShift to join our dynamic and innovative team.As a Senior Ansible Engineer, you will be a key member of our senior team responsible for implementing and managing automation solutions using Ansible for our IT infrastructure.Your expertise in Ansible,...
-
San José, San José, Costa Rica Canonical - Jobs A tiempo completo**Job Overview:**We are excited to bring Ubuntu to the real-time space and are looking for a specialist, quality-centric senior kernel engineer to lead our real-time kernel effort. This is an exciting opportunity for a senior software engineer passionate about open source software with extensive experience working in low-latency and deterministic systems at...
-
Wireless and Mobility Business Director
hace 5 días
San José, San José, Costa Rica Sita Switzerland Sarl A tiempo completoSales Role SummaryThis role is responsible for driving business growth in the wireless and mobility space by engaging with SITA Sales and Pre-Sales teams and identifying new business opportunities. The ideal candidate will have a strong track record of achieving/exceeding sales targets and building client relationships at senior management level. Your Key...
-
Support Escalation Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...