Support Escalation Engineer

Job Description:At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Support Escalation Engineer, you will be responsible for providing technical support to customers, partners, and field engineers who are diagnosing and troubleshooting complex computer systems, software, and networked systems.This role involves...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

The Microsoft Azure Identity Escalation Engineer plays a critical role in resolving complex customer issues related to Azure Active Directory and other identity services. As a seasoned engineer, you will possess in-depth knowledge of Azure services, including directory services, identity protection, and conditional access.Key ResponsibilitiesEvaluate and...

About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you**Position...

Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses; escalates issues...

Customer Support Role OverviewWe serve some of the largest Fortune 500 companies that demand best-in-class customer support. As a Cloud Support Engineer, you will be the primary point of contact for dealing with top-class IT administrators.Your responsibilities include:Being the primary point of contact for technical support and escalation cases

We're seeking a highly skilled Senior Escalation Engineer to join our team at Cloud Software Group.Job SummaryThe successful candidate will be responsible for providing exceptional customer service experience by identifying and resolving issues related to Citrix Endpoint Management. This includes in-depth problem analysis, technical knowledge, and...

About Cloud Software GroupWe're a leading provider of cloud software solutions, serving over 100 million users worldwide. Our mission is to make a difference in people's lives by providing reliable and efficient cloud solutions.**Job Overview**:We're looking for a seasoned Sr Escalation Engineer who will join our team of experts in resolving complex...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

We are looking for an experienced Sr. Support Engineer to join our advanced support team.As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and...

Job DescriptionThis role is a great opportunity for a Technical Support Engineer to accelerate their career growth by honing their problem-solving, collaboration, and research skills, and developing their technical proficiency.As a Technical Support Engineer, you will work up to 50% from home, which allows for flexibility and work-life balance.The company's...

About the Role: Smartsheet is seeking an experienced escalation analyst to join our Technical Support team. The ideal candidate will be responsible for assessing and monitoring open customer escalations, ensuring they are routed to the right teams and properly cataloged and reported to leadership.Key Responsibilities:Assess and triage incoming escalation...

About Cloud Software GroupWe're at the forefront of cloud technology, shaping the future of work for millions of users around the globe. Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers.**Job Role**:We're seeking a highly skilled Sr Escalation Engineer who will drive exceptional customer experiences...

About the Role:As a Customer Support Engineer at Microsoft Corporation, you will be responsible for delivering exceptional customer support experiences to commercial customers. Your primary focus will be on resolving highly complex technical issues, collaborating with cross-functional teams, and providing transparent solutions within and across teams.Your...

About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...

Smartsheet's Technical Support team is seeking a highly skilled Support Process Optimizer. This individual will be responsible for assessing and monitoring open customer escalations, ensuring they're being addressed by the right team of technical experts. The ideal candidate will have experience working with ticketing / CRM tools, such as Salesforce/Service...

Job DescriptionThe Escalation Engineer role is an opportunity to join our highly innovative organization in a senior position within the Customer Success division. As part of this, you will be driving successful closure of complex technical issues via collaboration with cross-functional teams using cutting-edge debugging tools while delivering the highest...

Job Summary">We are seeking an Associate Escalations Risk Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of the Selling Enforcement for Regulatory and Safety Compliance (SERSC) team, you will be responsible for protecting customers from unsafe, offensive, and non-compliant products.">Key Responsibilities">Develop and...