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The Escalation Engineer role is an opportunity to join our highly innovative organization in a senior position within the Customer Success division. As part of this, you will be driving successful closure of complex technical issues via collaboration with cross-functional teams using cutting-edge debugging tools while delivering the highest degree of customer satisfaction.
You will be responsible for taking full technical ownership of an issue or problem, being naturally inquisitive and knowing how to get to the bottom of an issue, and having the ability to interpret technical data, identify trends, and resolve system bottlenecks.
This is a highly visible and senior position within Customer Success, requiring excellent customer-facing skills and presentation skills, as well as a passion for learning and sharing knowledge.
