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About Cloud Software Group
We're a leading provider of cloud software solutions, serving over 100 million users worldwide. Our mission is to make a difference in people's lives by providing reliable and efficient cloud solutions.
**Job Overview**:
We're looking for a seasoned Sr Escalation Engineer who will join our team of experts in resolving complex NetScaler issues.
Main Responsibilities:
- Provide exceptional customer service experience by identifying and resolving NetScaler issues.
- Develop and maintain strong relationships with customers and internal stakeholders.
- Collaborate with Engineering teams to resolve complex technical issues.
Essential Requirements:
- 5+ years of experience in Tech Support, including 2-3 years in an Escalation-level team.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with Linux operating system and network protocols.
- Relevant certifications (CCNA) and Bachelor's degree in Computer Science or equivalent experience.
PREFERRED QUALIFICATIONS:
- Advanced certifications (CCNP, MCSE, CCIE).
- Knowledge of cloud solutions (AWS, Azure).
- Scripting languages (Shell, Python, Perl).
