Support Escalation Engineer

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

About MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.Job DescriptionThis role is part of the Customer Experience and Success (CEnS) organization,...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

Technical Support EngineerProvides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related...

About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you**Position...

Key ResponsibilitiesAs a Support Escalation Engineer, you will be responsible for response and resolution of customer technical issues. You will review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.You will also participate in communities with peer delivery roles and...

Empowering Every Person and OrganizationAt Microsoft, we are driven by a mission to empower every person and organization on the planet to achieve more.A Culture of Excellence and GrowthWe foster a culture centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.Celebrating Life-Changing...

OverviewMicrosoft's Customer Experience & Success organization is responsible for delivering a seamless support experience. Our team builds trust and confidence for every person and organization through timely technical expertise.In the Customer Service & Support (CSS) team, we are looking for individuals with a passion for customer success. As a Support...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

The Escalation Management & Prevention TeamThe EMP team works closely with sellers, brands, vendors, and customers to identify and prevent infringement of intellectual property (e.g., copyright, trademark, counterfeit) and other abuse in our product catalog. Our goal is to maintain customer trust, which is paramount to everything we do at Amazon.As a...

Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, or a related field - 1+ years of professional experience; Experience in customer/technical support, and advanced understanding of troubleshooting concepts - Experience in scripting or developing in at least one of the following languages: Python,...

At Prime Air, we're working on the future.If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve extreme-scale real world challenges, and provide visible benefit to end-users, then come work on the Amazon Prime Air teamWe are looking for a Support Engineer for our SJO Data for...

Job Description: Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses;...

2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence?Do you thrive in a dynamic and challenging...

Delivering Exceptional Customer ExperiencesWe are seeking an IT Support Engineer - Customer Experience to join our team. In this role, you will be responsible for delivering exceptional customer support experience with Microsoft.Responsibilities:Help solve technically complex customer cases that may require interaction with Software EngineeringResponsible...

About the RoleThis Customer Success Engineer position is designed to help customers achieve their goals by providing expert technical support and guidance. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of Microsoft products and services.Responsibilities:Help solve technically complex,...

**Our Organization**:Do you have a passion for Cloud Services?Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?Does building the Services infrastructure of a cloud service excite you?If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to...

Our Organization:Do you have a passion for Cloud Services?Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?Does building the Services infrastructure of a cloud service excite you?If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...