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Issue Escalation Professional
hace 1 semana
Key Responsibilities
As a Support Escalation Engineer, you will be responsible for response and resolution of customer technical issues. You will review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
You will also participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues.
In addition, you will identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
