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Help Desk Professional
hace 1 semana
About Western Union:
We are an innovative organization that values in-person collaboration, learning, and ideation. Our hybrid work model enables employees to divide their time between working from home and the office, promoting common ways of working and supporting enterprise objectives.
Job Responsibilities:
- Respond to IT requests and issues via phone calls, tickets, and other channels, ensuring timely resolution.
- Maintain telecommunication systems and equipment, preventing hardware or software incidents that may impact system performance.
- Provide Tier I & 2 IT support to business and external customers, adhering to established guidelines and escalation procedures.
Requirements:
- High school education required; degree in systems engineering a plus.
- Entry-level position; experience in customer or technical services beneficial.
- Fluent English, written and verbal (B2+); knowledge of Office Package and ServiceNow a plus.
What You'll Gain:
- Short-term incentives.
- Multiple health insurance options.
- Accident and life insurance.
- Access to best-in-class development platforms.
