Tech Support Tr3

hace 1 día


San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Responsibilities**:

- Investigate and provide resolution for cases/tickets concerning VOD assets on customer platforms
- Offer solutions and or fixes for issues within scope of VOD Service Desk Team
- Communicate and handle escalated issues and work closely with customers (internal, cross-functional teams and vendors/providers) to resolve VOD-related issues
- Maintain active awareness of multiple simultaneous case tickets with meticulous attention to detail
- Escalate and communicate issues on time
- Perform other duties as assigned by management

**Requirements**:

- High school diploma or equivalent (minimum)
- 1 year of professional experience
- Worked in a live operations/time sensitive environment, ie.
call center, help desk, network operations

**Required Skills**:

- Ability to type 25+ WPM with a high rate of accuracy.
- Willing to work in weekends and late evening shifts (Must have)

**Salary**: ¢600,000.00 - ¢700,000.00 per month


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