IT Support Specialist
hace 18 horas
**Job Purpose and Responsibilities:**
We are seeking a highly skilled IT Support Specialist to join our team at Tech Data Corporation. As an IT Support Specialist, you will play a critical role in ensuring that incidents and service requests are managed in a timely fashion, thereby meeting individual, team, and organizational service level agreements and customer satisfaction.
The primary responsibilities of this position include:
- Assisting the team in meeting individual, team, and organizational service level agreements and customer satisfaction.
- Ensuring that incidents and service requests are managed in a timely fashion.
- Resolving the majority of incidents and service requests using existing knowledge base documentation and tools.
This is a great opportunity for individuals who possess strong technical, customer service, and interpersonal skills and are eager to learn and grow with our organization.
**Required Skills and Qualifications:**
To be successful in this role, you will need to have the following skills and qualifications:
- 1 to 3 years of relevant work experience.
- Associate Degree with IT or technically related field of study preferred.
- Basic Microsoft O365 knowledge.
- Able to execute instructions and request clarification when needed.
- Possesses basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English.
**Benefits and Opportunities:**
Tech Data Corporation offers a competitive salary and a range of benefits, including opportunities for professional growth and development. We are committed to fostering a diverse and inclusive workplace culture and strive to create a work environment that is welcoming and respectful of all employees.
We are proud to be an equal opportunities employer and welcome applications from talented individuals from diverse backgrounds.
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