Escalation Prevention Specialist
hace 3 días
The Escalation Management & Prevention Team
The EMP team works closely with sellers, brands, vendors, and customers to identify and prevent infringement of intellectual property (e.g., copyright, trademark, counterfeit) and other abuse in our product catalog. Our goal is to maintain customer trust, which is paramount to everything we do at Amazon.
As a Business Analyst on this team, you will be responsible for creating automated reports and dashboards using BI tools, partnering with program teams, Legal, and Tech stakeholders to understand challenges and provide analysis to drive program success, and providing data support for business and cross-functional partners to address escalations and answer questions using SQL and AWS solutions.
We are looking for an experienced professional with a strong background in business analysis, data analysis, and problem-solving. If you have a passion for data-driven insights and enjoy working in a collaborative environment, we encourage you to apply.
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Escalation Manager
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completo**Customer Care Specialist - Escalation Team**We are looking for an experienced Customer Care Specialist to join our Escalation Team in Costa Rica. As an Escalation Manager, you will be responsible for managing escalated cases and providing resolutions to customers.**Role Responsibilities:**Manage escalated cases from various channelsProvide timely and...
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Business Analyst, Escalation Management And Prevention
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are looking for a Business Analyst to join the Escalation Management & Prevention (EMP) Strategy team supporting EMP's operations strategy.By using escalations as the ground source of truth for customer pain points and Amazon business risks, the BA uses insights gathered for process improvement both within EMP and the broader organization, and for driving...
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Strategic Risk Prevention Specialist
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionWe are seeking a data-driven risk prevention specialist to identify emerging risks affecting buyers and sellers on Amazon's platforms.The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work autonomously in a fast-paced environment.Identify emerging trends and develop mechanisms for...
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Escalation Resolution Expert
hace 1 día
San José, San José, Costa Rica Tek Experts A tiempo completoAbout Us:Tek Experts is a global leader in providing innovative technology solutions. We're passionate about empowering our customers to succeed through exceptional customer service and cutting-edge technical expertise. As an Escalation Specialist, you will be part of a collaborative and dynamic team that values diversity, creativity, and continuous...
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Data Loss Prevention Specialist
hace 3 días
San José, San José, Costa Rica Gsb A tiempo completoGsb seeks a seasoned Security Threat Response Expert to monitor and analyze security alerts and events related to data loss prevention systems. The ideal candidate will have 3+ years of experience working in a security operations center (SOC) or incident response team, with in-depth knowledge of data loss prevention technologies and industry standards.**Key...
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Escalation Resolution Specialist
hace 1 día
San José, San José, Costa Rica Microsoft Corporation A tiempo completoAbout MicrosoftAs a technology leader, Microsoft aims to empower every person and organization to achieve more. Our success depends on talented individuals who are passionate about delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Escalation Resolution Specialist - Windows Systems to join our Customer Experience and...
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Risk Manager Ii, Brand Escalation And Engagement
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential informationAt Amazon we believe that customer trust is of paramount importance to anything we do.To continue building customer trust the Selling Partner Abuse team works with...
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Senior Associate
hace 4 días
San José, San José, Costa Rica Convera A tiempo completoAbout Us: As a global business, we redefine the financial services sector through innovation and expertise. With decades of industry experience, we deliver seamless payments solutions to our customers.We believe in building a workforce that shares our vision and values. Our people are passionate about making a difference in the financial crime prevention...
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Customer Experience Specialist
hace 2 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:Tek Experts is seeking an experienced Customer Experience Specialist to join our dynamic team! As an Escalation Specialist, you will play a vital role in providing world-class customer support and resolving complex technical issues. You will collaborate closely with internal teams to ensure seamless issue resolution and develop strong relationships...
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Compliance And Fraud Specialist
hace 2 semanas
San José, San José, Costa Rica Ynv Group A tiempo completoOverview:We seek to hire a Compliance and Fraud Specialist to join our compliance team.The role will help to manage and prevent the risk of money laundering and terrorist financing, designing the necessary controls and procedures to avoid reputational risk and the risk of contagion.The Compliance and Fraud specialist will also help to establish necessary and...
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Financial Crime Prevention Specialist
hace 10 horas
San José, San José, Costa Rica Convera A tiempo completoPreventing financial crime and protecting customers is a top priority at Convera. As an AML Escalations Specialist, you'll be part of a dynamic team that works closely with colleagues across the globe to prevent money laundering and other illicit activities.We're a global fintech company that leverages advanced technology to deliver smarter money movements...
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Data Security Specialist
hace 3 días
San José, San José, Costa Rica Global Services Business A tiempo completoJob OverviewAbout the RoleGlobal Services Business is seeking an experienced Data Security Specialist to join our team. The ideal candidate will have a strong background in data loss prevention and a proven track record of implementing effective security measures.Key Responsibilities:Monitor and analyze security alerts and events related to data loss...
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Incident Response Team Lead
hace 2 días
San José, San José, Costa Rica Gsb A tiempo completoGsb is seeking a Data Loss Prevention Specialist to join our security team. As a key member of our team, you will be responsible for monitoring and analyzing security alerts and events related to data loss prevention systems, investigating and responding to incidents of data loss, leakage, or unauthorized access, and implementing and maintaining DLP...
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Intellectual Property Risk Manager
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the TeamThe Brand Escalation and Engagement Management (BEEM) team is a worldwide team of Risk Managers experienced in the field of Brand Protection.We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve, and prevent brand-targeted abuse from the worldwide Amazon...
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Data Analytics Specialist
hace 2 días
San José, San José, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking a skilled Data Analytics Specialist to join our team at Equifax. As a key member of our fraud detection and prevention efforts, you will play a critical role in identifying and mitigating financial crime.Key Responsibilities:Review transactions within our suite of products and services to identify fraudulent and/or inappropriate...
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Quality Process Specialist
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are looking for a talented Quality Process Specialist to join our team in shaping the future of Digi-Flex Operations.About the RoleWe are seeking an analytical and results-oriented individual who can help us drive process excellence and improve quality across all regions. The ideal candidate will be a fast,...
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Technical Support Specialist
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Emerson. In this role, you will be responsible for providing excellent customer service support for external and internal customers.Main Responsibilities:Act as a single point of contact for customer inquiries.Demonstrate a deep understanding of the customer base,...
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Operational Excellence Lead
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the JobWe are seeking a highly skilled Business Analyst to join our Escalation Management & Prevention (EMP) Strategy team. In this role, you will be responsible for identifying process and system improvement opportunities, designing and developing automated reporting solutions, and enabling effective decision-making through data analysis.You will work...
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AML Anti Money Laundering Expert
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completoAbout UsWestern Union is a FinTech company using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We believe when money moves, better things happen.Job DescriptionAs a Financial Crime Prevention Specialist, you'll be responsible for...
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Fraud Risk Specialist
hace 6 días
San José, San José, Costa Rica Trevipay A tiempo completoOur MissionTreviPay's mission is to help clients grow by streamlining B2B payments through innovative technology, service expertise, and working capital. We believe in empowering team members to drive creativity and innovation in a fast-paced global fintech environment.Job ResponsibilitiesThe primary job responsibilities for this role include:Verifying...