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This Senior Payroll Escalations Specialist position is a critical part of our team at Amzn Support Srvcs Costa Rica. The ideal candidate will have a strong background in US Payroll and customer service, excellent communication skills, and a proven track record of driving process improvements.
Main Responsibilities- Investigate and document complex payroll issues, identify root causes, and implement corrective actions.
- Collaborate with internal stakeholders to ensure accurate and timely payment resolutions.
- Develop and maintain relationships with external partners to facilitate issue resolution.
- Analyze and report on issues, patterns, and trends in escalations.
The successful candidate will have:
- A minimum of 5+ years of experience in US Payroll and customer service.
- Certification in Six Sigma Green Belt and PMP is an advantage.
- Strong analytical and problem-solving skills.
