Executive Escalations Lead

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Summary

As an Executive Escalations Lead at Amzn Support Srvcs Costa Rica, you will be part of a high-performing team dedicated to providing world-class customer service.

Key Accountabilities
  • Drive effective teamwork, communication, collaboration, and commitment across multiple groups.
  • Participate in monthly and quarterly business reviews with senior leadership.
  • Contribute to the development of policies and procedures to ensure seamless customer experience.
Requirements
  • Minimum 5 years of experience in customer service or a related field.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to changing priorities and workflows.


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