Payroll Mgr, Us Escalations

hace 22 horas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At least 5 years of management experience and must have led small to medium sized teams
- Prior experience in US Payroll processing and customer service
- Fluency English (spoken and written)
- Excellent written and verbal communication skills: Ability communicate and present efficiently to customer, executives and internal/external stakeholders in professional manner
- Proficiency with Microsoft Office suite
- Ability to influence stakeholders and resolve complex customer/business issues
- Excellent organizational and time management skills.
- Ability to work in a highly ambiguous environment and interest in supporting a global team.
- Experience developing, improving and implementing processes in large-scale, complex environments.
- Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed
- Well-honed analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment

Job summary
Would you like to be part of an organization that is helping Amazon to be the Earth's Best Employer?
Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values?
Getting interested?
At Amazon, we take seriously our commitment to pay employees accurately and on time.
But when pay issues come up, our team dives deep into the problem, bring together all resources needed to quickly solve problems, and later capture lessons so the same issues do not happen again.
The US Payroll Escalations Team is seeking a dynamic Manager who is obsessed with improving our employee's pay experience.
In this role, you will lead a team responsible for the investigation of payment issues, collaborate with partner teams to root cause problems, execute and follow through on corrective actions, and recommend improvements to reduce future defects.
Key job responsibilities
As a Manager of the US Payroll Escalations team, you will lead a small team responsible for employee payment complaints and ensure that the voice of our customers are heard and issues are acted on promptly.
You will review employee pay issues that directly lead to poor employee experiences and drive positive actions to improve on behalf of Amazon employees.
**Role Key Responsibilities**:

- Lead a team who is responsible for the investigation and documentation of complex payroll issues, identification of root cause, and execution of corrective actions
- Collaborate with partners in HR, Benefits, Time and Attendance, and other teams to ensure employee payment issues are fixed at the source and future payments will be accurate
- Identify and analyze issues, patterns and trends in escalations, and report to leadership teams
- Identify process and quality improvement opportunities throughout escalation investigations contributing to customer experience improvement and communicate / take actions as appropriate
- Lead and contribute to projects to improve employee pay experience
- Assess team workload and available resources to define priorities
- Manage annual performance targets; create and monitor appropriate performance metrics
- Oversee the hiring and training of new team members and support their development

About the team
The US Payroll Escalations team is at the core of Payroll's customer service mission to ensure that the voice of the customer is heard and respected.
The team handles complex and high profile employee pay issues that need immediate attention.
The team views each employee contact as an opportunity to learn and drive positive actions to continuously improve on behalf of Amazon employees.
- 5+ years of experience in US Payroll and Customer service
- Certification in Six Sigma Green belt and PMP
- A proactive, high energy attitude geared towards achieving continuous improvement.
- Flexibility: Ability to operate in a fast-paced, rapidly evolving, and data-driven organization.



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At least 2 years of experience in US Payroll processes- Previous experience in a customer support function- Fluent English (spoken and written)- Excellent written and verbal communication skills- Ability to communicate and present efficiently to customers, executives and internal/external stakeholders in professional manner- Proficiency with Microsoft Office...


  • San José, Costa Rica Intel A tiempo completo

    US Production is the end to end owner of the payroll run, they are accountable for ensuring that all inputs loaded into Workday are processed with accuracy and on a time.In order to achieve that, laser focus, exquisite coordination and close partnership are a must.Payroll Production works with a One Intel mindset and a Customer Obsessed approach to guarantee...

  • Us Payroll Specialist

    hace 22 horas


    San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...


  • San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...

  • Us Payroll

    hace 22 horas


    San José, Costa Rica Cloudpay A tiempo completo

    The position involves gathering information from our customers, setting up pay codes in Kronos, uploading employees' information into the system, running parallels, and handover to Ops in a clean, accurate and compliant.The US Payroll and Implementations Specialist works along with the Customer, Project Manager, and Implementation Consultant in order to...

  • Payroll Coordinator

    hace 23 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in Accounting/Finance or related field- 2+ years of experience in payroll processing for Mexico or any other LATAM country- Fluent English- Advanced Excel (pivot tables, vlookup and other formulas)- Good analytical skills with high level of accuracy and attention to detailsJob summaryDo you love payroll?Come do payroll differently with...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a skilled and detail-oriented Senior Payroll Specialist to join our team in Argentina. As a key member of our payroll operations, you will be responsible for owning the payroll processing cycle for Argentina, ensuring accuracy and efficiency in all aspects.Key ResponsibilitiesOwning the payroll processing cycle for Argentina,...

  • Us Payroll Specialist

    hace 22 horas


    San José, Costa Rica Intel A tiempo completo

    The US Payroll team is a very dynamic organization committed to provide the best service to our employees by ensuring their payments are always processed correctly and in time.We are also in a journey of continuous improvement in which we are always looking for new and creative solutions to optimize the way we work.To propose, assess, test and implement new...

  • Payroll Coordinator

    hace 22 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in Accounting/Finance or related field- 2+ years of experience in payroll processing for Mexico or any other LATAM country- Fluent English- Advanced Excel (pivot tables, vlookup and other formulas)- Good analytical skills with high level of accuracy and attention to detailsJob summaryDo you love payroll?Come do payroll differently with...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionOverviewWe are seeking a highly skilled Senior Payroll Specialist to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for owning the payroll processing cycle for Colombia or a portion of it, depending on size and complexity.Key Responsibilities:Owning the payroll processing cycle for Colombia, or a portion...


  • San José, Costa Rica Cloudpay A tiempo completo

    CloudPay is looking for an experienced US Payroll Specialist.This position requires experience within US payroll processes and legislation that includes working knowledge of taxes, reciprocity agreements and local taxation.The US Payroll Specialist will ensure the accuracy of payroll and payroll-related information for internal & SSAE 16 audits, in addition...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1.Bachelor's Degree in Accounting/Finance or related field2.+2 years in payroll experience.3.2+ years of experience in payroll processing for Argentina, Chile and Peru or any other America country4.Fluent English5.Advanced Excel (pivot tables, vlookup and other formulas)6.Good analytical skills with high level of accuracy and attention to detailsJob...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s Degree in Accounting/Finance or related field. +2 years in payroll experience. 2+ years of experience in payroll processing for Argentina or any other America country. Fluent English Advanced Excel (pivot tables, vlookup and other formulas) Good analytical skills with high level of accuracy and attention to details Job summary Do you love...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Summary**We are seeking a skilled Payroll Specialist to join our team at Amzn Support Srvcs Costa Rica.**Key Responsibilities:**Owning the payroll processing cycle for a country or company, depending on size and complexityEnsuring payroll balances and controls at input and output (Source to Gross, Gross to Net)Providing payroll accounting...

  • Payroll Specialist

    hace 22 horas


    San José, Costa Rica Smartsheet A tiempo completo

    This important position reports to the Payroll Manager.**You Will**:- Help with international payroll processing for Costa Rica/U.S.bi-weekly and implementation of other international expansions- Cross train and assist with the US payroll processing team to provide backup (related to US off-cycle pay runs, stock payrolls, processing terminations, timesheets,...

  • Payroll Accountant

    hace 22 horas


    San José, Costa Rica Philippines Outsourcing Solution A tiempo completo

    **Job Opening: Payroll Accountant****Start date**:ASAP**Location**:Remote (permanent work from home)**Client**: US company**Hours**: US hours (EST)**Salary range**:TBD - equal to or higher than market rates**Tools required**: Computer, noise cancellation headset, second monitor, stable internet, and backup internet connection.**Roles / Responsibilities**:-...

  • Payroll Specialist Iv

    hace 22 horas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...

  • Payroll Analyst.

    hace 22 horas


    San José, Costa Rica Akamai A tiempo completo

    **Are you passionate about learning?****Do you enjoy being a trusted partner?****Join our Global Payroll Team!**The Akamai Global Payroll team manages the full-cycle administration of our world-wide payroll and payroll tax reporting.We are responsible to help guide our employees through all aspects of their financial journey at Akamai.We are supported...

  • Payroll Specialist

    hace 22 horas


    San José, Costa Rica Cwt A tiempo completo

    Payroll Specialist- (2400009B)**CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative...

  • Payroll Specialist

    hace 4 días


    San José, Costa Rica Smartsheet A tiempo completo

    This role will work closely with the People and Culture team, support US bi-weekly/Costa Rica monthly payrolls and will interact closely with our accounting teams to complete any close-related tasks. This important position reports to the Payroll Manager based in the US. **You Will**: - Help with international payroll processing for Costa Rica/U.S....