Pay Services Manager Lead

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Summary

We are recruiting for a Pay Services Manager to lead a team of associates in Amzn Support Srvcs Costa Rica. The ideal candidate will have 2+ years of people management experience and excellent communication skills.

Key Responsibilities:
  • Lead and develop a team of 15-20 associates and Specialists
  • Manage the day-to-day operations, including process improvement initiatives and training programs
  • Develop and implement communication plans and respond to escalations
  • Maintain departmental content in all channels
Requirements:
  • Bachelor's Degree from an accredited university
  • MS Office experience
  • Customer Service orientation with ability to serve multiple customers
  • Able to maintain strict confidentiality regarding payroll and employee issues


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