Project Management Operations Lead

hace 4 días


San José, San José, Costa Rica Splunk A tiempo completo

About This Role

This Professional Services Project Coordinator position plays a key role in driving customer success and taking project management abilities to the next level at Splunk. You'll lead customers, partners, and Splunk teams through project implementation using management and technical skills.

Main Responsibilities:

  • Responsible for project kickoff and closure activities
  • Coordinate with customers for schedule availability and submit resource requests for technical delivery
  • Understand customer technical scope and any onboarding requirements
  • Partner with other PS stakeholders to ensure scope is delivered timely and within budget
  • Build and maintain technical project plans outlining tasks, landmark dates, and allocation of resources aligned to statements of work (SOWs)
  • Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
  • Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer
  • Maintain and foster Splunk, partner, and customer relationships
  • Identify and promote opportunities for Splunk products and services to meet additional customer requirements
  • Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
  • Manage various operational reports to support data hygiene within FinancialForce
  • Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Requirements:

  • 2+ years project management or service delivery management experience in a customer-facing role
  • Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
  • Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
  • Excellent verbal and written communications skills
  • Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
  • BA/BS preferred in business management, computer science, computer engineering, or equivalent work experience
  • Experience working for a software vendor preferred
  • Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets


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