Sr Incident Commander
hace 1 semana
Splunk is here to build a safer and more resilient digital world.
The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.
While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.
If you become a Splunker, we want your whole, authentic self, what we call your "million data points".
So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
**Role Summary**:
As a member of the Splunk Support Incident Management Team, you will be responsible for owning the response to high profile customer impacting incidents.
In this role, you'll be part of a team of global incident commanders responsible for handling high severity incidents from initial triage through after-action review.
This is a senior role at Splunk requiring an individual who can take charge in high stress situations and give direction to both customer personnel and to Splunk engineers to drive expeditious resolution of incidents.
We are looking for a natural leader with proven knowledge of incident management frameworks, a demonstrable understanding of distributed systems environments and the ability to communicate clearly and effectively to technical and business audiences.
**Responsibilities**:
- Take command of incidents by setting up or taking over a multi-functional technical bridge call, comprised of internal and external partners.
- Work with SME's to interpret key metrics from monitoring tools and facilitate a discussion aimed at building an incident action plan (and a backup plan if appropriate).
- Ensure that the partners have a deep understanding of the issue, the action plan and the path to resolution.
- Ensure that each participant understands the incident management process and their role in that process.
- Set clear incident resolution objectives (exit criteria) and timings.
- Provide direction and time management to keep the resolution effort on track and moving forward.
- Host post incident review meetings to assist in the technical root cause analysis.
- Operate as part of a 24X7 global team of Incident Commanders and ensure perfect handover of critical issues to other regions.
- Actively participate and drive team process improvements.
- Partner with outside groups to ensure cross training opportunities are realized.
**Requirements**:
- 5+ years in incident management or technical support for an enterprise software company.
- Strong leadership skills.
- Proven knowledge of incident management and problem management frameworks (eg.
ITIL) as there will be cross functionality responsibilities.
- Demonstrable understanding of distributed systems concepts.
- Ability to work multi-functionally and to influence/implement across groups.
- Strong critical thinking, decision-making abilities.
- Good interpersonal skills, both verbal and written.
- Executive presentation skills.
- Work well in dynamic changing environment and is comfortable with ambiguity.
- Negotiation, mediation and conflict management skills.
- Knowledge of Jira, SFDC, Confluence is a plus.
- Basic understanding of cloud technology.
- Experience with internal and external communication.
Be able to articulate & translate complex, technical information into easily digested and understood, jargon free terms.
**Splunk is an Equal Opportunity Employer**
At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing.
We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.
We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
**Base Pay Range**
Costa Rica
Base Pay: CRC 27,200,000.00 - 37,400,000.00 per year
-
Senior Infosec Identity Engineer
hace 1 semana
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Sr. Associate, Ddi
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYThe DDI/SLB Engineer will lead the design and support of Pfizer's global implementation of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), IP Address Management services, Service Load Balancing (SLB) and Global Service Load Balancing (GSLB).Specific responsibilities include designing upgrades and service enhancements,...
-
Sr Safety Engineer
hace 1 semana
San José, San José, Costa Rica Intel A tiempo completoIntel is amid an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth.So, join us-and help us create the next generation of technologies that will shape the future for decades to come.The Environmental, Health and Safety (EHS) function reports into Corporate Services (CS).CS...
-
Sr Desktop Systems Support
hace 2 semanas
San José, San José, Costa Rica Datasite A tiempo completoDatasite is where deals are made.We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.Carrying that success into the future is all about you.Your useful skills, your unusual experience, your unique ideas.Everyone here brings something unexpected.What's yours?Invest your...
-
Prod Compliance Associate Sr.
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOver 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis.- English and German proficiency (Read, Write & Speak).- High attention to detail.- Avid fan of movies and tv series.- Technical Requirements.- A minimum of 10 mbps...
-
Sr. Technical Marketing Engineer
hace 1 semana
San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Trust & Safety Sr Assoc. (Japanese)
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoSpeak, write, and read fluently in Japanese- Speak, write, and read fluently in English- Experience with Excel- Speak, write, and read Japanese.N3 JLPT or above required.- Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident, customer service...
-
Network Solution Sr Engineer
hace 3 días
San José, San José, Costa Rica Mondelez International A tiempo completo**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking.Make It Uniquely Yours.**Mondelez International empowers people to snack right in over 150 countries around the world.We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia,...
-
Trust & Safety Sr Assoc. Dutch, Prime Video
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love...
-
Incident Response Team Manager
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleThis position reports to the GSOC Sr. Manager Cyber Incident Response and involves working closely with end-users, stakeholders, technical support teams, and management to ensure proper remediation and recovery from security threats.The ideal candidate will have strong analytical skills, experience with security technologies, and excellent...
-
Senior IT Incident Manager
hace 1 día
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoAbout UsKyndryl is a leading technology company dedicated to delivering mission-critical services and solutions. Our team of experts designs, builds, manages, and modernizes the systems that power our daily lives.Job DescriptionWe are seeking an experienced Sr. IT Incident Manager to join our team in Costa Rica. As a key member of our technical support...
-
Sr. Cyber Incident Response Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Project Manager Sr.
hace 2 semanas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**Project Manager Sr. (Hybrid)****Heredia, Costa Rica**SGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica.**Requirements**:- 5-7 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards.- Run Daily Cadence with Key Stakeholders...
-
Sr. Site Reliability Engineer
hace 7 días
San José, Costa Rica VS-Staffing A tiempo completoJob Description - Sr. Site Reliability Engineer **Title**: Sr. Site Reliability Engineer **Location**: Remote, based in Costa Rica **Job Overview**: **Key responsibilities include**: - Leadership and Mentorship: Direct and mentor junior SREs, fostering a culture of excellence, continuous improvement, and learning within the team. - Strategy Development:...
-
Sr. Site Reliability Engineer
hace 3 semanas
San José, Costa Rica Vs-Staffing A tiempo completoJob Description - Sr. Site Reliability Engineer**Title**:Sr. Site Reliability Engineer**Location**:Remote, based in Costa Rica**Job Overview**:**Key responsibilities include**:- Leadership and Mentorship: Direct and mentor junior SREs, fostering a culture of excellence, continuous improvement, and learning within the team.- Strategy Development: Lead the...
-
Sr Problem Manager
hace 3 semanas
San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Security Analyst
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoCyber Security is an integral part of Smartsheet's corporate culture. At Smartsheet, we believe that it is the responsibility of each and every employee to safeguard information, protect it from unauthorized access, and ensure regulatory compliance. Cyber Security has a significant effect on privacy, consumer trust, external reputation, and it is a priority...
-
Security Analyst
hace 3 semanas
San José, Costa Rica Smartsheet A tiempo completoCyber Security is an integral part of Smartsheet's corporate culture.At Smartsheet, we believe that it is the responsibility of each and every employee to safeguard information, protect it from unauthorized access, and ensure regulatory compliance.Cyber Security has a significant effect on privacy, consumer trust, external reputation, and it is a priority on...
-
Sr. Professional, Information Security-Cri
hace 2 semanas
San José, Costa Rica Ingram Micro A tiempo completo**Description****Role Summary****Responsibilities**- Investigate events and incidents to gather evidence and analyze in a comprehensive, consistent, and measurable manner- Evaluate, respond, and mitigate alerts that originate from the SIEM and other security tools- Hunt for suspicious and malicious threats within the environment- Identify common false...
-
Sr Basebuild Project Manager
hace 1 día
San José, Costa Rica Screenovate A tiempo completoJoin our Intel Fab Construction Enterprise (FCE) who builds the world's largest semiconductor manufacturing factories across the globe. The future is what we build. Our enterprise manages a portfolio of capital projects on-site with a large contractor workforce that encompasses outsourced general contractors, A/E Architecture and Engineering firms and key...
-
San José, Costa Rica Buscojobs CR C2 A tiempo completoJob Summary*This is a part-time (.75 FTE) 30 hours a week benefited position.*The Student Union/Student Services Center Community Service Officer reports to the Police Lieutenant. The Community Service Officer (CSO) is responsible for providing a safe and secure environment for students, staff and visitors. They conduct visible patrols within and around the...
-
Event Management Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoEvent Management EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.The Event Management Team is the first line of support...
-
Senior Service Delivery Manager
hace 24 horas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**Job Summary**Sgf Global seeks a seasoned Project Manager Sr. to oversee our IT enterprise in Heredia, Costa Rica. The ideal candidate will possess a strong background in service management and excellent communication skills.Key ResponsibilitiesLiaise with stakeholders to ensure seamless transitions and communicate progress effectively.Develop and implement...
-
Sr Basebuild Project Manager
hace 3 semanas
San José, Costa Rica Screenovate A tiempo completoJoin our Intel Fab Construction Enterprise (FCE) who builds the world's largest semiconductor manufacturing factories across the globe.The future is what we build.Our enterprise manages a portfolio of capital projects on-site with a large contractor workforce that encompasses outsourced general contractors, A/E Architecture and Engineering firms and key...
-
Customer Technical Support
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their...
-
Sr Treasury Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob Description What you get to do in this role: Lead all M&A Treasury due diligence, integration, & execution activities Primary M&A contact with the finance M&A integration team and participate in all integration calls Partner with all stakeholders to optimize integration activities Partner with Treasury cash operations to ensure a smooth transition of the...
-
Client Technical Analyst Sr
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...
-
Network Solution Sr Engineer
hace 5 días
San José, Costa Rica Mondelēz International A tiempo completo**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury,...
-
Prod Compliance Associate Sr.
hace 3 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoOver 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English proficiency (Read, Write & Speak). - High attention to detail. - Avid fan of movies and tv series. - Technical Requirements. - A minimum of 10 mbps download...