Sr Desktop Systems Support

hace 23 horas


San José, Costa Rica Datasite A tiempo completo

Datasite is where deals are made.
We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.
Carrying that success into the future is all about you.
Your useful skills, your unusual experience, your unique ideas.
Everyone here brings something unexpected.
What's yours?
Invest your talents in us, and we'll return the compliment.
**Job Description**:
The primary role of the Senior Desktop Systems Support technician is to support end-user-facing aspects of the corporate operation as it pertains to information technology.
The Senior Desktop Systems Support technician is a key member of the corporate IT operations staff responsible for properly functioning IT components.
This is an in-office position with ability to work remote occasionally.
**Responsibilities**:

- Primary responsibility includes all desktop configurations and some hands-on server, network, telecom, and AV support.
- Manage timely escalation of customer issues by assigning appropriate priority levels and escalating as necessary to management contacts & owning the issue through completion.
- Provide senior-level service for any dispatched troubleshooting tickets as well as resolve & document local requests for assistance and deliver high-quality second-level service of the technology environment management of incident tickets, asset management & desktop service.
- Assist and support the Server Engineers with server issues, the Network Engineers with network issues, the Telecom Engineers with phone issues, and AV Engineers with AV and Conference Room issues.
- Support Mac and Windows computers, from hardware and OS troubleshooting to upgrades and repairs.
- Support to include but not limited to desktops, laptops, monitors, printers, mobile devices, software issues, and office equipment moves (PC, Monitors, Printers, Docks, Network cables, etc.)
- Deploy, receive, install, uninstall, upgrade, and support IT hardware and software.
- Coordination with other teams and vendors to accommodate specific site needs, which is intended to increase the productivity of Datasite's employees.
- Build a working relationship with the Service Desk and other IT departments.
**Qualifications**:

- Associate degree or technical college certificate in a related field completed or in progress, or at least 5-7 years of related experience and/or training, or equivalent combination of education and experience or 5-7 years of Service Desk experience.
- Bilingual in English & Spanish
- Extensive knowledge and experience with Windows 7 - 11 and Mac OS X.
- Mobile device support experience with Androids, iPhones, iPads, etc.
- Excellent communication skills and customer service attitude.
- Ability to prioritize assignments and adjust accordingly as situations change.
- Strong organization, problem-analysis, and problem-solving skills is required.
- Understanding of WAN connectivity via TCP/IP, routers, HUBS & switches.
- Outstanding customer service skills as well as hands-on technical skills.
- A+ and HP Certification desired.
- Microsoft Certified Professional desired.
- ITIL Foundations preferred.
Physical Demands
- Ability to routinely lift 40 lbs.
items (printer, monitor, PC, etc.)
from the floor.
- This position may involve traveling between Datasite sites in other cities and states.
- Ability to travel and provide after-hours\on-call coverage on nights and weekends "as needed" basis with a demonstrated ability to provide hands-on and remote troubleshooting, support, and resolution of technical issues across several offices in a geographic area.



  • San José, Costa Rica World Network Systems A tiempo completo

    World Network Systems is a small business in Philadelphia, PA. We are bold, professional and fast-paced.Our work environment includes:- Relaxed atmosphere- International workforce**Responsibilities**:Must have workstation, great work ethic, solid common sense, and a passion for IT.Ability to identify and resolve problems in a timely manner or know when...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is currently looking for a Desktop...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About UsAt Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging work environment that promotes both personal and professional growth. We aim to make a positive impact on our clients' lives by providing exceptional business solutions.Job OverviewThis Desktop Support Specialist position is responsible for providing technical assistance to...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice,...

  • Desktop Engineer

    hace 23 horas


    San José, Costa Rica Sygnal Partners A tiempo completo

    We are looking for a remote Desktop Support Engineer to to provide technical assistance to our clients.You will help install, upgrade and troubleshoot hardware and software systems.If you're computer-savvy and enjoy supporting end users, we'd like to meet you.To succeed in this role, you should have a problem-solving attitude along with the ability to give...

  • Desktop Support I

    hace 5 horas


    San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an experienced **Client Systems Administrator/Desktop Engineer** with a solid technical background to join our Client Engineering team.The Client Engineering team is responsible for providing a seamless, efficient, positive, and secure client systems experience across a growing global environment.In 2005, Smartsheet was founded on...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...

  • Sr. Systems Engineer

    hace 4 días


    San José, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can DEVELOP with you True leaders are always learning. Moody’s is home to information architects, thinkers, builders, and passionate problem solvers, a collection of diverse viewpoints working together to bring out our best. Join us. Forward Together. Moody’s Shared Services are the front line professionals including Finance,...

  • IT Support Specialist

    hace 6 días


    San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    **Company Overview**Zm Financial Systems is a leading provider of innovative financial solutions, empowering businesses to make better decisions and achieve brighter futures.We are driven by a passion for excellence, striving to bring out the best in our products and people. Our mission is to be the Agency of Choice for our customers, employees, and future...

  • Sr. Admin, Scr Svc

    hace 23 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ year HR or investigation related experience required.- Bachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) or 2+ years Amazon experience.- Exceptional communication.Fluent verbal and written proficiency in English language.- Exhibits high degree of...


  • San José, Costa Rica Sentinelone A tiempo completo

    **About Us**:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.With SentinelOne, organizations gain full transparency into everything happening across the...


  • San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

      **Job Summary:**OTSI has an opening for an Endpoint Engineer to provide operational support and development services.  Key Responsibilities:  Provide ongoing operational support, including operating system releases, upgrades, service pack installations, bug fixes, security updates, and system changes.  Performance Monitoring and...

  • Mac Support Analyst

    hace 23 horas


    San José, Costa Rica Crg Solutions A tiempo completo

    We are seeking a skilled Jr Mac Support Analyst with 2 years of hands-on IT experience to join our dynamic team.**Responsibilities**:- **Desktop Operating Systems**:- Experience with Microsoft 10/11 and Mac OS X 12/13/14.- **Diagnostic Utilities and Systems**:- Working knowledge of diagnostic utilities and systems, including Active Directory, Azure AD...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    This position is responsible for overseeing the ServiceNow ticket queue at all locations and providing L1 support on these tickets and escalating the tickets to their appropriate resolution group. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Should have good knowledge of working on preparing assets for new joiners - Decision making skills in respect of...


  • San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization.In this role you will provide world-class post-sales technical support directly to customers and partners, and manage escalated...


  • San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization.In this role you will provide world-class post-sales technical support directly to customers and partners, and manage escalated...


  • San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:We are currently seeking a Sr Product Support Engineer** **to join our growing Customer Care Organization.In this role you will provide world-class post-sales technical support directly to customers and partners, and manage escalated...

  • Sr. Systems Engineer Iii

    hace 23 horas


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • Sr Systems Engineer

    hace 6 días


    San José, Costa Rica TD Synnex A tiempo completo

    **Summary**: - Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line. - Travels to perform and receive training, attend trade shows and other marketing events. - Under the guidance of Systems Engineering Management. -...