Desktop Support Technician

hace 7 días


San José, San José, Costa Rica Gensler A tiempo completo

About This Role

We are seeking a skilled IT Support Specialist to join our team at Gensler. The ideal candidate will have extensive knowledge of Microsoft O365 cloud services, Windows 10, and a proven track record of delivering exceptional customer service in a fast-paced environment.

Responsibilities

  • Provide technical support for desktops, laptops, printers, and servers
  • Triage service desk incident queues to ensure quick incident assignment and prioritize incidents to optimize resources
  • Evaluate client business software and hardware needs and provide informed recommendations
  • Assist the Regional Technology Director (RTD) in educating end-users about desktop policies and enforcement

Requirements

  • Minimum 3 years of experience in IT technical support and customer service
  • Associate's Degree in Technology, Engineering, Computer Science, or technical trade school
  • A+ Certification in desktop support or willingness to achieve certification within the first year
  • 100% bilingual English/Spanish, well-written with excellent verbal communication skills

Benefits

  • Competitive compensation and comprehensive benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
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