Senior Technical Services Technician

hace 2 semanas


San José, San José, Costa Rica Datasite A tiempo completo

We provide a unique opportunity to invest your talents in us and return the compliment. Our data rooms and SaaS technology used in M&A and other high-value transactions have made us successful.

About the Job

The primary role of the Senior Desktop Systems Support technician is to support end-user-facing aspects of the corporate operation as it pertains to information technology. This position requires a key member of the corporate IT operations staff responsible for properly functioning IT components.

Key Tasks
  • Deploy, receive, install, uninstall, upgrade, and support IT hardware and software.
  • Primary responsibility includes all desktop configurations and some hands-on server, network, telecom, and AV support.
  • Manage timely escalation of customer issues by assigning appropriate priority levels and escalating as necessary to management contacts & owning the issue through completion.
  • Provide senior-level service for any dispatched troubleshooting tickets as well as resolve & document local requests for assistance and deliver high-quality second-level service of the technology environment management of incident tickets, asset management & desktop service.
Requirements
  • Associate degree or technical college certificate in a related field completed or in progress, or at least 5-7 years of related experience and/or training, or equivalent combination of education and experience or 5-7 years of Service Desk experience.
  • Bilingual in English & Spanish.
  • Extensive knowledge and experience with Windows 7 - 11 and Mac OS X.
  • Mobile device support experience with Androids, iPhones, iPads, etc.


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