Polar Customer Experience Specialist

hace 2 días


San José, San José, Costa Rica Quark Expeditions A tiempo completo

We are seeking an exceptional Polar Customer Experience Specialist to join our team at Quark Expeditions. This exciting opportunity will allow you to work closely with our Global Polar Travel Advisors, providing unparalleled polar expertise to create life-changing experiences for our clients.

The ideal candidate will be responsible for delivering exceptional customer service, ensuring seamless booking processes, and driving sales growth through ancillary product offerings. You will have a passion for travel, excellent communication skills, and the ability to think critically in high-pressure situations.

Responsibilities:

  • Provide world-class customer service, ensuring client satisfaction and loyalty.
  • Fulfill and follow up on bookings, ensuring accuracy and attention to detail.
  • Update customer information in our CRM system, maintaining accurate records.
  • Liaise with suppliers to ensure smooth execution of services, including flights, insurance, and special requests.
  • Communicate effectively with clients, providing updates and notifications on itinerary changes.
  • Take payments and follow up on late ones, ensuring timely payment processing.
  • Manage post-sales communication, responding to client inquiries and resolving issues promptly.

Requirements:

  • A minimum of 2 years of customer-facing experience, preferably in the travel industry.
  • Strong sales skills, with a proven track record of meeting or exceeding targets.
  • Excellent English language skills, both written and verbal, with proficiency in Spanish, German, or Portuguese.
  • Ability to problem-solve, thinking critically in fast-paced environments.
  • High level of attention to detail, ensuring accuracy and precision in all tasks.
  • Familiarity with reservation systems and CRM software, with the ability to learn new technologies quickly.

Benefits:

  • Competitive base salary.
  • A complimentary familiarization trip to the polar regions.
  • Company-covered benefits.
  • Discounts on travel with Quark and Travelopia subsidiaries.


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