Technical Trainer

hace 2 semanas

San José, Costa Rica Moody's Corporation A tiempo completo

**What Moody's Corporation Has to Offer**:
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

- Commuter Benefit Plan
- Discounted Employee Stock Purchase Plan
- Educational Assistance
- Financial Planning
- Flexible Work Arrangements
- Parental Leave

Technical Trainers prepare and maintain technical training programs that educate people and help develop their technical skills. Technical trainers should have in-depth knowledge and technical aptitude in their field of expertise. They must be excellent communicators and they have exceptional organizational and time management skills.
Functional Responsibilities:

- Develop and maintain training materials
- Assist with onboarding new Level 2 Technical Support Analysts
- Train team members on new technologies or changes to existing processes
- Collaborate with other support teams to ensure documentation and processes are up to date
- Conduct surveys and evaluate training effectiveness
- Schedule training sessions as needed
- Continuously identify new best practices and provide opportunities to help grow team members through training and coaching
- Make recommendations on optimizing processes
- Advise on new training opportunities to prioritize new or enhanced training material
- Proactively identify trends using data and feedback to address skill and capability gaps
- Minimum education and work experience required for this position include:

- Bachelor’s required.
- 3 years’ experience in related fields
- Knowledge of ITIL.

The key competencies for this position include:

- Experience in training Level 1 and Level 2 Helpdesk / Deskside resources
- A good understanding of Moody’s business and overall IT operations.
- The ability or the potential to take on higher level responsibilities.
- Demonstrated group leadership and the willingness to take on leadership roles.
- Demonstrated willingness to go beyond the normal job requirements.
- Demonstrated interest and engagement in infrastructure projects and QA testing
- Ability to develop relationships with key stakeholders and end users to facilitate feedback and partnering on deliverables
- The ability to complete all tasks and projects in a timely manner
- The ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, provide proper follow-up)
- Good organizational skills and excellent demonstrated troubleshooting and crisis management abilities.
- Strong communication skills and the ability to interact with business users at all levels in the organization.
- Known as a motivated team player with the ability to work with mínimal supervision.
- Strong working knowledge of Microsoft Windows 10.
- Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
- Working knowledge of Audio Visual technologies
- Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)
- Knowledge with mobile technology including Android and iOS
- MIT
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
- Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
- At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

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