IT Service Delivery Professional
hace 3 días
**Key Responsibilities:**
- Leverage HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure, and Config Manager experience required) to proactively manage customers' fleets and maintain device health.
- Provide remediation steps to customers to resolve performance, security, availability, and capacity issues.
- Develop and implement effective workflows to streamline delivery processes.
**Collaboration and Communication:**
- Work closely with solution architects, remote engineers, product managers, and software engineers to develop innovative solutions.
- Train remote engineers and delivery teams on new features, procedures, workarounds, and best practices.
- Foster strong relationships with clients, HP groups, and internal stakeholders to deliver exceptional results.
**Qualifications and Skills:**
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field.
- Minimum 10+ years of relevant experience in IT service delivery.
- Advanced-level certifications in relevant fields.
-
IT Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo**Job Summary:**The ideal candidate for this role will be responsible for ensuring the seamless delivery of IT services to our customers. This involves developing and implementing effective strategies to enhance customer satisfaction, while also driving business growth.Key Responsibilities:Develop and execute service delivery plans to meet customer...
-
IT Service Management Professional
hace 5 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Description**We are looking for a highly motivated and experienced IT Service Management Professional to join our team at Hewlett Packard. As an IT Service Management Professional, you will play a crucial role in developing and implementing support strategies for product families, ensuring efficient collaboration between regional and global teams.In...
-
IT Service Delivery Representative
hace 3 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoAbout the JobWe are seeking an IT Service Delivery Representative to join our team at Kyndryl. As an IT Service Delivery Representative, you will be responsible for providing exceptional customer experiences by troubleshooting and resolving technical issues using various communication channels (chat, email, MS Teams). You will also work with back-office...
-
IT Service Delivery Professional
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoRole DescriptionWe are seeking a skilled and experienced IT professional to join our team as a Technical Support Specialist. As a key member of our customer-facing team, you will be responsible for delivering high-quality technical support services to our customers, resolving complex technical issues, and collaborating with internal stakeholders to ensure...
-
Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoCompany OverviewCognizant Technology Solutions is a leading provider of IT and business consulting services. We have a strong track record of delivering high-quality solutions to our clients.Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for managing the delivery of our...
-
Service Delivery Strategist
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Overview**Hewlett Packard is seeking a skilled professional to join our team as a Service Delivery Strategist. In this role, you will be responsible for developing and implementing support strategies for product families, ensuring seamless collaboration between regional and global teams.As a Service Delivery Strategist, you will work closely with...
-
Delivery Operations Expert
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo**Role Overview:**This position plays a crucial role in driving customer success and satisfaction through the delivery of high-quality IT services. The successful candidate will be responsible for developing and executing strategies to enhance customer engagement, while also identifying opportunities for business growth.Main Responsibilities:Design and...
-
IT Service Delivery Expert
hace 6 días
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo**Client-Focused Support**We strive to provide world-class support to our clients, and we're looking for a skilled IT Support Engineer to join our team. The ideal candidate will have a strong focus on client satisfaction, excellent communication skills, and the ability to build successful working relationships.**Responsibilities and Qualifications**•...
-
Service Delivery Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Service Delivery Analyst is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results, defines...
-
It Service Delivery Technician
hace 3 semanas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...
-
It Service Delivery Technician
hace 3 semanas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...
-
Security Service Delivery Engineer
hace 6 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Your Career Opportunities**We are committed to helping you achieve your career goals and develop your skills in cybersecurity. As a Security Service Delivery Engineer, you will have the opportunity to work on cutting-edge security technologies and collaborate with cross-functional teams to deliver innovative solutions.**Key Responsibilities**- Design,...
-
Senior Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoJob OverviewCognizant Technology Solutions is seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our Financial Services group, you will be responsible for managing customer relationships, ensuring timely delivery of services, and maintaining high-quality standards.Key ResponsibilitiesManage customer relationships...
-
Service Delivery Expert
hace 5 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoSgf Global is looking for a Service Delivery Expert who can provide exceptional customer service and support. As a key member of our team, you will be responsible for resolving internal requests quickly and providing feedback on process improvements.Key Responsibilities:Fully understand the company's policies and procedures to ensure seamless delivery of...
-
Partner Service Delivery Intern
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoPartner Service Delivery Intern (Costa Rica)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.At HPE we believe in bold moves, the...
-
IT Operations Professional
hace 3 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAt Hewlett Packard Enterprise, we believe that our employees are our greatest asset. That's why we're committed to providing them with the best possible environment to grow and develop their careers.We're currently seeking an IT Operations Professional to join our team, who will be responsible for implementing and maintaining our monitoring tools and...
-
Partner Service Delivery Intern
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their...
-
Remote IT Professional
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionAs a Remote IT Professional, you will be part of Experian Data Quality's dynamic team that empowers clients to unlock the power of their data. You will provide remote software technical support for Experian EDQ clients, utilizing our data cleansing, validation enrichment, and profiling solutions. Your expertise will be essential in...
-
Service Delivery Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _**- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.- Represents services on product or solution core teams and provides service requirements into product development stages/phases,...
-
Service Delivery Coordinator
hace 5 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise is a global leader in the technology industry, driving innovation and progress. As a Partner Service Delivery Intern, you will play a crucial role in supporting our partners and delivering exceptional service to customers.We are committed to building strong relationships with our partners, providing them with the tools and support...