IT Service Delivery Professional

hace 3 días


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

**Key Responsibilities:**

  • Leverage HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure, and Config Manager experience required) to proactively manage customers' fleets and maintain device health.
  • Provide remediation steps to customers to resolve performance, security, availability, and capacity issues.
  • Develop and implement effective workflows to streamline delivery processes.

**Collaboration and Communication:**

  • Work closely with solution architects, remote engineers, product managers, and software engineers to develop innovative solutions.
  • Train remote engineers and delivery teams on new features, procedures, workarounds, and best practices.
  • Foster strong relationships with clients, HP groups, and internal stakeholders to deliver exceptional results.

**Qualifications and Skills:**

  • Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field.
  • Minimum 10+ years of relevant experience in IT service delivery.
  • Advanced-level certifications in relevant fields.


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