Remote IT Professional
hace 5 días
Job Description
As a Remote IT Professional, you will be part of Experian Data Quality's dynamic team that empowers clients to unlock the power of their data. You will provide remote software technical support for Experian EDQ clients, utilizing our data cleansing, validation enrichment, and profiling solutions. Your expertise will be essential in collaborating with internal teams to resolve complex technical issues and escalating when necessary. You will document interactions with clients, including troubleshooting steps, solutions provided, current action owners, and follow-up plans, in a clear and concise manner. Additionally, you will assist in creating and maintaining knowledge base articles through the Knowledge Centered Service methodology.
Responsibilities
- Provide remote technical support for Experian EDQ clients
- Collaborate with internal teams to resolve complex technical issues and escalate when necessary
- Document interactions with clients, including troubleshooting steps, solutions provided, current action owners, and follow-up plans
- Assist in creating and maintaining knowledge base articles through the Knowledge Centered Service methodology
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies
Requirements
- 1-3 years of experience in desktop support, help-desk, or IT-related support
- Bachelor's degree or equivalent experience desired
- Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, Salesforce or similar ticketing systems, and English language level B2
- Strong communication and interpersonal skills, analytical and problem-solving skills, and ability to organize and manage multiple tasks and priorities
- Able to work non-standard business hours as required and communicate clearly and concisely, both orally and in writing
- API knowledge preferred and passion for the Data Quality world
-
IT Service Delivery Professional
hace 4 días
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo**Key Responsibilities:**Leverage HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure, and Config Manager experience required) to proactively manage customers' fleets and maintain device health.Provide remediation steps to customers to resolve performance, security, availability, and capacity issues.Develop and implement effective...
-
IT Operations Professional
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAt Hewlett Packard Enterprise, we believe that our employees are our greatest asset. That's why we're committed to providing them with the best possible environment to grow and develop their careers.We're currently seeking an IT Operations Professional to join our team, who will be responsible for implementing and maintaining our monitoring tools and...
-
IT Service Management Professional
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Description**We are looking for a highly motivated and experienced IT Service Management Professional to join our team at Hewlett Packard. As an IT Service Management Professional, you will play a crucial role in developing and implementing support strategies for product families, ensuring efficient collaboration between regional and global teams.In...
-
It Recruiter
hace 2 semanas
San Francisco, Heredia, Costa Rica Bairesdev A tiempo completoBairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3).With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we're only as strong as the multicultural teams at the heart of our business.BairesDev runs on...
-
IT Service Delivery Professional
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoRole DescriptionWe are seeking a skilled and experienced IT professional to join our team as a Technical Support Specialist. As a key member of our customer-facing team, you will be responsible for delivering high-quality technical support services to our customers, resolving complex technical issues, and collaborating with internal stakeholders to ensure...
-
Remote IT Engineer
hace 5 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the JobThis is an exciting opportunity to work as a Remote Technical Support Engineer for IBM's Storage Hardware, Software Support team. The successful candidate will have a strong background in technical support and the ability to work effectively in a team environment.The key responsibilities of this role include:Providing remote technical support...
-
Global IT Infrastructure Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoJob Overview:We are seeking a skilled and dedicated IT Support Technician to join our Global Services Business team. As an IT Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.Key Responsibilities:- Provide timely and effective technical support to...
-
It Support
hace 3 días
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoAn Importan company is looking for an IT Support with advanced English.Provide Help Desk Support onsite for all client employees and contractors.The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving desktop,...
-
IT Service Delivery Expert
hace 7 días
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo**Client-Focused Support**We strive to provide world-class support to our clients, and we're looking for a skilled IT Support Engineer to join our team. The ideal candidate will have a strong focus on client satisfaction, excellent communication skills, and the ability to build successful working relationships.**Responsibilities and Qualifications**•...
-
Technical Support Professional
hace 3 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Remote Technical Support Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Ap & Fa Specialist (Remote)
hace 4 semanas
San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo**Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team****AP & FA Specialist****(Remote)**- Full time, Costa Rica_You will have experience from working in an accounts payable environment, comfortable working independently, but also happy to jump in and support your team colleagues when needed.In this role, you need...
-
IT Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing remote technical support to our internal associates.About the RoleIn this role, you will have the opportunity to work with various technologies, including Windows and Mac laptops, printers, mobile phones, and...
-
IT Support and Quality Assurance Professional
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Why Join Us?**We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. As a member of our team, you'll have the opportunity to make a real difference and be part of a global organization that's dedicated to innovation and excellence.About the Role:**We're seeking a highly skilled...
-
Remote Client Services Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo**About the Job:**This role involves providing exceptional customer service and support to clients in a remote setting. As a seasoned professional, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements.You will leverage your business and technology...
-
Its Support Mgr Ii, It Services
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of developing a team of technical professionals across multiple locations experience- 2+ years of leading technology teams as a information technology operations manager experience- Bachelor's degree, or 4+ years of professional or military experience- Knowledge of Linux or Unix systems administrationAt Amazon, we strive to be Earth's most...
-
IT Content Administrator
hace 4 días
San Francisco, Heredia, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completoJob OverviewGrupo Preseleccion Ely S.A. seeks an experienced IT Content Administrator to join our team.Key Responsibilities:Ensure web pages remain current, accurate, and brand consistent.Develop and implement website navigation improvements.Test and maintain website content.Collaborate with cross-functional teams to achieve business...
-
Automation Professional
hace 4 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoCompany OverviewSgf Global is a dynamic and innovative IT enterprise that delivers tailored solutions to meet the needs of its clients.Job DescriptionWe are looking for an experienced Automation Professional to join our team in Heredia, Costa Rica. As an Automation Professional, you will be responsible for developing test data and procedures, analyzing user...
-
IT Data Management Professional
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsExperian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.Fueled by best-in-class data and innovative technology, we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects, and collect.Job ResponsibilitiesThis position...
-
Technical Support Professional
hace 4 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...