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Remote Client Services Manager
hace 7 días
**About the Job:**
This role involves providing exceptional customer service and support to clients in a remote setting. As a seasoned professional, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements.
You will leverage your business and technology understanding to partner with key stakeholders in creating proposed solutions for customers. This includes proactively maintaining high-level technology knowledge, operational expertise, and understanding of industry trends.
You will consult with senior-level customer management to achieve IT operations excellence and develop mitigation/elimination plans. You will support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
You will identify potential customer satisfaction issues, engage appropriate owners, and keep key stakeholders informed. You will manage key stakeholder expectations in alignment with contractual requirements as part of the escalation process.
**Key Skills and Qualifications:**
- First Level University Degree or equivalent combination of education & experience
- 8+ years' experience in customer service
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
Hewlett Packard Enterprise offers:
- A competitive salary
- Diverse and dynamic work environment
- Work-life balance and support for career development
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
