Remote IT Engineer
hace 7 días
This is an exciting opportunity to work as a Remote Technical Support Engineer for IBM's Storage Hardware, Software Support team. The successful candidate will have a strong background in technical support and the ability to work effectively in a team environment.
The key responsibilities of this role include:
- Providing remote technical support for IBM software, hardware, and solutions.
- Troubleshooting and resolving technical issues related to hardware and software products.
- Collaborating with internal teams to resolve complex technical issues.
- Documenting and maintaining accurate records of technical issues and resolutions.
Additional responsibilities may include:
- Participating in training and development programs to stay up-to-date with the latest technologies and products.
- Contributing to the development of knowledge content and best practices for technical support.
- Working flexible hours to ensure 24x7 support operations.
Key qualifications for this role include a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.
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