Remote IT Engineer

hace 7 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Job

This is an exciting opportunity to work as a Remote Technical Support Engineer for IBM's Storage Hardware, Software Support team. The successful candidate will have a strong background in technical support and the ability to work effectively in a team environment.

The key responsibilities of this role include:

  • Providing remote technical support for IBM software, hardware, and solutions.
  • Troubleshooting and resolving technical issues related to hardware and software products.
  • Collaborating with internal teams to resolve complex technical issues.
  • Documenting and maintaining accurate records of technical issues and resolutions.

Additional responsibilities may include:

  • Participating in training and development programs to stay up-to-date with the latest technologies and products.
  • Contributing to the development of knowledge content and best practices for technical support.
  • Working flexible hours to ensure 24x7 support operations.

Key qualifications for this role include a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.


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