IT Service Management Professional

hace 5 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Description**

We are looking for a highly motivated and experienced IT Service Management Professional to join our team at Hewlett Packard. As an IT Service Management Professional, you will play a crucial role in developing and implementing support strategies for product families, ensuring efficient collaboration between regional and global teams.

In this role, you will work closely with cross-functional teams to plan, execute, and evaluate service and support initiatives. Your primary focus will be on managing rooms and providing technical support services worldwide, ensuring effective communication and alignment with business units and sales.

**Key Responsibilities**:

  • Developing and enhancing customer relationships, contributing to revenue growth and overall client satisfaction.
  • Collaborating closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
  • Acting as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.
  • Applying foundational principles and contributing proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.

**Requirements**:

  • Bachelor's degree in any discipline or commensurate work experience.
  • Typically 0-2 years of work experience in service business management, delivery, solution architecting, business planning, or a related field.
  • Fluency in English (both written and verbal).


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